Oracle Service Cloud (RightNow) and Genesys Integration Lead

Oracle Service Cloud (RightNow) and Genesys Integration Lead Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Title:

Oracle Service Cloud (RightNow) and Genesys Integration Lead

Job Type:

W2/C2C

Experience:

8 - 25 years

Location:

San Jose, California

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).

3+ years of hands‑on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.

Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross‑functional enterprise environments.

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Qualifications

Bachelor's degree or equivalent combination of education and experience.

Seniority Level Mid‑Senior level

Employment Type Contract

Job Function Information Technology

Industries Software Development

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