Yrefy LLC
We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365 and Azure-based IT infrastructure. This role combines hands-on user support with system administration responsibilities, bridging help desk functions and advanced technical operations.
Key Responsibilities
User Support & Help Desk: Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person
Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and peripherals
Resolve user account issues, password resets, and access permissions
Document and track support tickets using a ticketing system
Escalate complex issues to senior IT staff when appropriate
Microsoft 365 Administration
Manage user accounts, licensing, and permissions in Microsoft 365 admin center Support Exchange Online, SharePoint, Teams, and OneDrive for Business Configure and troubleshoot Outlook, Teams, and other M365 applications Assist with email migration and mailbox management Monitor M365 service health and communicate outages to users
System Administration
Perform basic Intune user and group management Deploy, configure, and maintain Windows workstations and software using autopilot Manage group policies and security settings Assist with printer setup and network connectivity issues Maintain IT inventory and asset management systems Support backup and recovery operations
Security & Compliance
Implement and maintain endpoint security solutions Assist with security awareness training and policy enforcement Monitor for security incidents and assist with remediation Support compliance requirements and audit processes
Required Qualifications
1-3 years of experience in IT support or help desk environment Strong knowledge of Windows 10/11 operating systems Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Understanding of Intune/Entra and basic networking concepts Excellent troubleshooting and problem-solving skills Strong communication skills and customer service orientation Ability to work independently and manage multiple priorities
Preferred Qualifications (Good to Have)
Experience with Microsoft Azure services and administration CompTIA A+ certification or equivalent technical certification Knowledge of PowerShell scripting Experience with mobile device management (MDM/Intune) Familiarity with ITIL service management principles Previous experience in a hybrid cloud environment
Technical Skills
Microsoft 365 Admin Center Basic networking (TCP/IP, DNS, DHCP) Remote desktop and support tools Antivirus and endpoint protection solutions
What We Offer
Competitive salary and benefits package Professional development opportunities and training Collaborative work environment Opportunity to grow into senior technical roles
Physical Requirements
Ability to lift and move computer equipment up to 50 pounds
Position Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT System Training and Support
Phoenix, AZ salary ranges and other location data present in the original description have been omitted for clarity in this refined version. #J-18808-Ljbffr
Microsoft 365 Administration
Manage user accounts, licensing, and permissions in Microsoft 365 admin center Support Exchange Online, SharePoint, Teams, and OneDrive for Business Configure and troubleshoot Outlook, Teams, and other M365 applications Assist with email migration and mailbox management Monitor M365 service health and communicate outages to users
System Administration
Perform basic Intune user and group management Deploy, configure, and maintain Windows workstations and software using autopilot Manage group policies and security settings Assist with printer setup and network connectivity issues Maintain IT inventory and asset management systems Support backup and recovery operations
Security & Compliance
Implement and maintain endpoint security solutions Assist with security awareness training and policy enforcement Monitor for security incidents and assist with remediation Support compliance requirements and audit processes
Required Qualifications
1-3 years of experience in IT support or help desk environment Strong knowledge of Windows 10/11 operating systems Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) Understanding of Intune/Entra and basic networking concepts Excellent troubleshooting and problem-solving skills Strong communication skills and customer service orientation Ability to work independently and manage multiple priorities
Preferred Qualifications (Good to Have)
Experience with Microsoft Azure services and administration CompTIA A+ certification or equivalent technical certification Knowledge of PowerShell scripting Experience with mobile device management (MDM/Intune) Familiarity with ITIL service management principles Previous experience in a hybrid cloud environment
Technical Skills
Microsoft 365 Admin Center Basic networking (TCP/IP, DNS, DHCP) Remote desktop and support tools Antivirus and endpoint protection solutions
What We Offer
Competitive salary and benefits package Professional development opportunities and training Collaborative work environment Opportunity to grow into senior technical roles
Physical Requirements
Ability to lift and move computer equipment up to 50 pounds
Position Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT System Training and Support
Phoenix, AZ salary ranges and other location data present in the original description have been omitted for clarity in this refined version. #J-18808-Ljbffr