Insight Global
Job Description
• Design and execute research plans including interviews, surveys, usability testing, and field studies
• Conduct 10–15 interviews and 5 ride-alongs with field users
• Identify blockers and usability issues in field environments (e.g., mobile use, internet connectivity, glove-friendly design)
• Analyze field data to understand incident creation patterns and operational challenges
• Request and digest data from field workers via ServiceNow
• Segment data to identify problem areas and improvement opportunities
• Synthesize findings into user personas, journey maps, empathy maps
• Collaborate with cross-functional teams to integrate insights into product development
• Work both in-office and on-site at Jupiter West with field teams
• Support strategy development for the upcoming year based on research insights
pay rate begins at $35/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• Experience with user research using applications
• Ability to conduct interviews and field studies (including ride-alongs)
• Capability to analyze qualitative and quantitative data
• Proficiency in organizing and segmenting large datasets
• Experience with ServiceNow
• Ability to synthesize feedback and generate actionable insights
• Strong communication and presentation skills
• Bachelor’s or Master’s degree in HCI, Psychology, Sociology, Data Science, Human Factors, or related field
• 3+ years of experience in user research and data analysis
• Proficiency in any data organization/analysis tools such as SPSS, SAS, R, Python, NVivo, Excel • Experience in the energy or clean technology sector
• Familiarity with Figma
• Certification in UX Research or Data Analysis
• Design and execute research plans including interviews, surveys, usability testing, and field studies
• Conduct 10–15 interviews and 5 ride-alongs with field users
• Identify blockers and usability issues in field environments (e.g., mobile use, internet connectivity, glove-friendly design)
• Analyze field data to understand incident creation patterns and operational challenges
• Request and digest data from field workers via ServiceNow
• Segment data to identify problem areas and improvement opportunities
• Synthesize findings into user personas, journey maps, empathy maps
• Collaborate with cross-functional teams to integrate insights into product development
• Work both in-office and on-site at Jupiter West with field teams
• Support strategy development for the upcoming year based on research insights
pay rate begins at $35/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• Experience with user research using applications
• Ability to conduct interviews and field studies (including ride-alongs)
• Capability to analyze qualitative and quantitative data
• Proficiency in organizing and segmenting large datasets
• Experience with ServiceNow
• Ability to synthesize feedback and generate actionable insights
• Strong communication and presentation skills
• Bachelor’s or Master’s degree in HCI, Psychology, Sociology, Data Science, Human Factors, or related field
• 3+ years of experience in user research and data analysis
• Proficiency in any data organization/analysis tools such as SPSS, SAS, R, Python, NVivo, Excel • Experience in the energy or clean technology sector
• Familiarity with Figma
• Certification in UX Research or Data Analysis