Technology Support Specialist >>>

The Technology Support Specialist for Technology Services configures and maintains enterprise user-support services and software at Tulane, seeks out innovative new services and software to add to that which is already available, and instructs users and support staff on the use of these services and software, which includes coordinating support activities with team leaders and other staff members, and. working with other team members to supervise, train, and mentor student staff as they perform their assigned duties. The Technology Support Specialist be part of a high energy and growing technical customer service group and must be able to work both independently and within an interdisciplinary team. Required Knowledge, Skills, and Abilities Ability to promptly and efficiently answer support related email, phone calls and other electronic communications Self-motivated, detail oriented and organized Ability to effectively resolve both hardware and software problems Proficient in Internet related protocols such as IP addressing, subnetting, and 802.11. Excellent communication (oral and written), interpersonal, organizational, and presentation skills Excellent written and verbal communications skills with ability to communicate verbally and in writing with non-technical end-users and technical staff Demonstrated ability to work in a team environment Demonstrated commitment to customer service Demonstrated ability to learn and adapt to new technologies Excellent analytical and problem-solving skills Required Education and/or Experience High School Diploma/equivalent and nine (9) years experience working with server support environments and supporting lab/public computing facilities to include working with Windows or Macintosh operating systems and productivity applications, as well as Microsoft Office. OR Bachelor's degree and three (3) years experience working with server support environments and supporting lab/public computing facilities to include working with Windows or Macintosh operating systems and productivity applications as well as Microsoft Office Compensation Information This position is classified as "non-exempt, hourly" and is assigned to pay grade 24PREM. Tulane offers a variety of options to enhance your health and well-being so thatyou may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See ourCandidate Resources to learn more about our hiring process and what to expect. How to Apply This position will close on the date it is filled Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots. Click "Apply Now" to apply for this job. Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .

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