Rothwell & Desborough Healthcare Group is hiring: Receptionist in Kettering

We are looking for a friendly and approachable person to join us at our busy GP surgery. You will need to be an effective team player, cope well under pressure, demonstrate good organisational skills and be able offer a high level of customer service. The surgery is based on two sites. Previous Receptionist experience is essential.

26.25 hoursper week Monday to Friday. You will need to be able to cover hours both AM shifts - 8.00am - 1.15pm & PM shifts 1.15pm - 6.30pm. Over a 2 week period you will receive 5 AM shifts & 5 PM shifts.

Please apply by uploading your CV and a covering letter

Main duties of the job

Reception staff are the first point of contact for our patients. We are seeking a confident, reliable and flexible staff member to work with our large reception team to help with a variety of practice tasks, from answering patient queries, processing documents and ordering patient prescriptions.

The role is a fast paced and exciting opportunity for a candidate seeking a challenging role.

About us

We are a semi rural GP Practice running over two sites (a mile part). A very supportive team consisting of 6 GP Partners, 5 salaried GPs, 3 retainer GP and a large nursing team.

Our patient list size is 22,000 and growing due to housing developments.

The Successful candidate will work alongside our friendly team to deliver care to patients accessing primary care.

Job responsibilities

Job Summary:

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensurean effective and efficient reception service is provided to patients andany other visitors to the Practice
• Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
• Usingyour own judgment and communication skills ensure that patients with noprior appointment but who need urgent consultation are seen in a logicaland non-disruptive manner.
• ExplainPractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed.
• Receiveand make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Takerequests for home visits recording as per practice protocol, ensuringcareful recording of all relevant details and where necessary refer toDuty Doctor.
• Actionrepeat prescription requests and ensure that they are ready for collectionby the patient within 48 hours, either on the computer or manually.
• Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.
• Enterpatient information on to the computer as required.
• Patientnotes and correspondence:

Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto

Ensurecorrespondence, reports, results etc are scanned promptly in the correctrecords, ensuring that all recent correspondence is available when patients areseen.

Ensurerecords are kept in good repair with all necessary information on the outsidecover clearly visible.

• Makeand serve refreshments, ensure the kitchen is kept clean and tidy and airand tidy the waiting room in turn with other staff.

Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.

Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.

• Ensurethat all new patients are registered onto the computer system promptly andaccurately
• Undertakeany other additional duties appropriate to the post as requested by thePartners or the Practice Manager.

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating topatients and their carers, Practice staff and other healthcareworkers. They may also have accessto information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:

• Usingpersonal security systems within the workplace according to Practiceguidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognizes the importance of peoples rights, interpreting them in away that is consistent with Practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/or professionaldevelopment
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the Practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respondaccordingly

Person Specification

Qualifications

• GCSE Level or Above
• ECDL or equivalent

Experience

• Dealing with the public/patients/customer care
• Multi tasking/working under pressure
• Excellent communication skills (oral and written)
• Use of SystmOne
• Experience in primary care/NHS/caring profession

Knowledge and Skills

• Good at problem solving
• Good keyboard and computer skills
• IT literate including experience in using Word and Excel at intermediate level
• Experience of complex administration and record keeping in an office environment

Qualities and Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Understands the importance of producing and maintaining a consistently high standard of work
• Ability to work in changing environment
• Ability to work as part of an integrated multi-skilled team
• Willing to work flexible hours as necessary
• Well presented, professional and pleasant manner. To have a consistency tidy work environment and to present work to a high standard
• Good sense of humour, personable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.