Housekeeping Manager Job at Pyramid Global Hospitality in Town of Texas

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

Margaritaville Lake Resort, Lake Conroe | Houston is the destination resort and entertainment complex on the shores of beautiful Lake Conroe, Texas. We offer an exciting and fun employment experience where creating fun and escapism for our guests is the goal we seek to exceed every day.

The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance. Duties Include:

• following the instructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel.
• supervising the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team.
• relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Other essential duties and responsibilities of this position include:

• Assigns work to Housekeeping staff and trains staff in housekeeping duties.
• Addresses guests complaints regarding housekeeping service of equipment.
• Reports need for room repairs to housekeeper.
• Examines carpets, drapes, and furniture for stains, damage or wear.
• Checks and counts linens and supplies and communicates needs to housekeeper.
• Records inspection results and informs Housekeeping staff of inadequacies.
• Verifies staffing is appropriate for business levels.
• Operates hotel property management system.
• Handles lost and found inquiries and all pertinent procedures.
• Checks vacant, expected departure and discrepant rooms.
• Issues and inventories keys.
• Communicates with appropriate departments when necessary.
• Conducts pre-shift meetings.
• Cleans rooms and assists in laundry when necessary.
• Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: College Degree preferred. Must have at least two years housekeeping experience, and three years supervisory experience, or equivalent combination of education and experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees in both english and spanish.

Mathematical Skills: N/A

Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

Pyramid Global Hospitality is an Equal Opportunity Employer and welcomes applications from diverse candidates.