Housekeeping Manager Job at Pyramid Global Hospitality in Newport

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About us: Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture is reflected in employee development, benefits, and building meaningful relationships.

Location: Wayfinder Newport (Newport, Rhode Island)

Overview: The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance.

Essential duties and responsibilities (other duties may be assigned):

• Follow the instructions of the General Manager to maintain company standards of cleanliness throughout the rooms section.
• Relay information concerning the status of rooms to and from the housekeeping office, as well as the front desk.
• Assign work to housekeeping staff and train staff in housekeeping duties.
• Address guest complaints regarding housekeeping service.
• Report needs for room repairs to Engineering.
• Examine rooms, including carpets, drapes, and furniture, for stains, damage, or wear.
• Check and count linens and supplies and communicate needs to the housekeeping team.
• Record inspection results and inform housekeeping staff of inadequacies.
• Verify staffing levels are appropriate for business demand.
• Operate hotel property management and guest management systems.
• Handle lost and found inquiries and all relevant procedures.
• Check all rooms including vacant, expected departure, and discrepant rooms.
• Issue and inventory staff keys.
• Communicate with appropriate departments and vendors when necessary.
• Conduct pre-shift meetings.
• Clean rooms and assist in laundry when necessary.
• Inspect linen closets and storage areas.

Supervisory responsibilities: Directly supervises hourly housekeeping staff and supports interviewing, hiring, training, scheduling, performance appraisal, and employee relations in accordance with company policy and law.

Qualifications:

• Education and/or Experience: College degree preferred. At least three years of housekeeping leadership experience, or equivalent combination of education and experience.
• Language Skills: Clear communication with guests, customers, supervisors, and colleagues.
• Reasoning Ability: Ability to analyze routine data to make judgments about inspecting/cleaning guest rooms and supervision duties.
• Physical Demands: Ability to push/pull/lift up to 50 pounds; frequent use of arms, hands, and fingers; walking, standing, crouching, kneeling as required.
• Hours: Seasonal nature of hospitality; may require rotating shifts, night shifts, and/or overtime. Hours may be reduced depending on season.

Compensation: The compensation range for this position is $65,000.00/year to $70,000.00/year, based on qualifications and experience.

Employment type: Full-time

Seniority level: Mid-Senior level

Job function: Management; Industries: Hospitality

Note: Check out the Wayfinder Newport video for more information about the company. Referrals increase your chances of interviewing at Pyramid Global Hospitality.