Night Auditor Job at Concord Hospitality Enterprises in Jacksonville

Overview

We are hiring a Night Auditor! We are looking for people that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. The night shift involves working without management supervision and includes closing out the day and checking guests in or out during non-traditional hours. You will be proactive, responsive and caring to make a difference, while monitoring safety and weather issues that could affect guests. If you enjoy working semi-independently with a winning personality and a high sense of responsibility, this role is a fit. Concord Hospitality offers a great culture where everyone is valued and treated with respect.

Role Responsibilities

• As a Front Desk Night Auditor, provide guests with the best hospitality experience by: processing credit card transactions and other transactions (restaurant, events, lounge) for the day
• Handling the phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform check-in and check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast setup if needed
• Be versed in all hotel emergency procedures

Benefits

• We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short-term/long-term disability, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates and provide a great work environment. Our Associate First policy supports your development and engagement. We value our associates and offer opportunities for growth, with a culture that cares.

You take pride in your work, the hotel, and your employer to exceed guest expectations. If this describes you, we want to hear from you. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Wage: $17 per hour

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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