Sutter Health
Patient Services Lead, Onboarding & Integration Team
Sutter Health, San Francisco, California, United States, 94199
We are glad you are interested in joining Sutter Health! The Organization is SPMF-Sutter Pacific Medical Foundation – South.
Position Overview
Supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns. Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations. The primary work locations will be in San Francisco. The schedule is Monday–Friday, 8 AM–5 PM, with weekends as needed (subject to change) Job Description
EDUCATION
HS Diploma or equivalent education/experience. Equivalent experience will be accepted in lieu of the required degree or diploma. TYPICAL EXPERIENCE
4 years of recent relevant experience. Preferred: 5 years of Patient Services experience. Preferred: Experience with Epic SKILLS AND KNOWLEDGE
Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines. Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook). Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines. Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate, and resolve complex problems that arise with little or no precedent. Ensure the privacy of each patient’s protected health information (PHI). Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives. Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. The pay range is $33.45 to $41.81 / hour. The salary range for this role may vary above or below the posted range as determined by location.
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Supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants, and interns. Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations. The primary work locations will be in San Francisco. The schedule is Monday–Friday, 8 AM–5 PM, with weekends as needed (subject to change) Job Description
EDUCATION
HS Diploma or equivalent education/experience. Equivalent experience will be accepted in lieu of the required degree or diploma. TYPICAL EXPERIENCE
4 years of recent relevant experience. Preferred: 5 years of Patient Services experience. Preferred: Experience with Epic SKILLS AND KNOWLEDGE
Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines. Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook). Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines. Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate, and resolve complex problems that arise with little or no precedent. Ensure the privacy of each patient’s protected health information (PHI). Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives. Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. The pay range is $33.45 to $41.81 / hour. The salary range for this role may vary above or below the posted range as determined by location.
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