Eliassen Group
Our client is a leading provider of IT solutions and services, dedicated to delivering exceptional support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide top-tier technical support in a dynamic and fast-paced environment.
Location: Local to Washington DC
Pay Rate: $25 - $28 an hour
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities: Install, diagnose, repair, maintain, and upgrade PC hardware and equipment. Troubleshoot problem areas in person, by telephone, or via email to ensure timely resolution. Provide end-user assistance and support for various technical issues. Build and maintain workstations and laptops to meet organizational standards. Document issues and solutions using the Remedy ticketing system. Create user documentation for new processes and applications to enhance user experience. Experience Requirements: Proficiency in PC hardware installation and maintenance. Strong knowledge of Microsoft Windows 10/11. Experience with Adobe Acrobat Reader and Professional, as well as Adobe Creative Cloud Applications. Familiarity with IBM DB2 and Data Studio. Expertise in Microsoft Office 2019/M365. Experience with Microsoft System Center Configuration Manager (SCCM). Proficiency in using JIRA and Remedy Ticketing Systems. Excellent communication, teamwork, and problem-solving skills. Strong customer service orientation. Education Requirements: High School Diploma or GED. Minimum of 5 years of related experience in IT support or a similar role. Must be a US Citizen to apply.
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Responsibilities: Install, diagnose, repair, maintain, and upgrade PC hardware and equipment. Troubleshoot problem areas in person, by telephone, or via email to ensure timely resolution. Provide end-user assistance and support for various technical issues. Build and maintain workstations and laptops to meet organizational standards. Document issues and solutions using the Remedy ticketing system. Create user documentation for new processes and applications to enhance user experience. Experience Requirements: Proficiency in PC hardware installation and maintenance. Strong knowledge of Microsoft Windows 10/11. Experience with Adobe Acrobat Reader and Professional, as well as Adobe Creative Cloud Applications. Familiarity with IBM DB2 and Data Studio. Expertise in Microsoft Office 2019/M365. Experience with Microsoft System Center Configuration Manager (SCCM). Proficiency in using JIRA and Remedy Ticketing Systems. Excellent communication, teamwork, and problem-solving skills. Strong customer service orientation. Education Requirements: High School Diploma or GED. Minimum of 5 years of related experience in IT support or a similar role. Must be a US Citizen to apply.
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