Veterinary Receptionist Job at Mission Pet Health in Franklin

Overview

Hunter PetCare has an opportunity for a Veterinary Receptionist to join our team!

Hunter Petcare is proud to serve Warren, Butler, and Montgomery County and surrounding areas. We are a three-doctor practice providing the highest level of veterinary medicine along with friendly, compassionate service. We treat every patient as if they were our own pet, giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers devoted to giving our patients the best care possible.

Location: 3830 State Route 122, Franklin, OH 045005

Shift Details: This is a full-time position (30+ hours/week). The schedule is all day Monday and Friday, 2 afternoon shifts (1-6) and every other Saturday. This will be the low end of full-time hours with the possibility of more.

Pay Range: $16.00 - $18.00/hour (based on experience)

What We’re Looking For

• 2+ years veterinary experience
• Exceptional phone etiquette
• Strong multi-tasking abilities
• Efficiency with a keen attention to detail
• Proficient computer skills
• Team-oriented mindset
• Ability to thrive under pressure

What We Offer

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule
• Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.
• 401K plan with company match

Job Summary

The Receptionist is the first and last contact a client will have with the hospital and is key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, be computer literate, handle payment and financial issues, multi-task, maintain a friendly attitude, and stay confident in stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers, and kennel staff in daily patient and client care.

Responsibilities

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; respond to inquiries about basic animal care and routine procedures, veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly, pull medical records as needed for staff documentation.
• Schedule appointments and surgeries according to hospital guidelines; make confirmation calls.
• Note details of client conversations in medical records with date, time, key points, and required information.
• Enter accurate charges; explain invoices, echo doctors’ recommendations at checkout, and review services and products provided.
• Collect payments, process credit cards, and verify IDs for checks.
• Verify eligibility of clients with charge accounts.
• Check and update client addresses, phone numbers, and emails; scan new documents to patient records.
• Fill prescriptions and provide routine administration instructions to clients.
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

• Demonstrated commitment to MPH core values.
• Computer knowledge required—keyboarding and use of email/internet.
• Working knowledge of veterinary terminology; ability to pronounce, spell, and know meanings.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; exposure to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy.
• Calm, professional demeanor with clients and staff in stressful situations.
• Genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values. Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type

• Full-time

Seniority level

• Entry level

Job function

• Health Care Provider

Industries

• Veterinary Services