Medical Receptionist Job at American Family Care in Gardendale

Join American Family Care as a Medical Receptionist.

Benefits: Health Savings Account (HSA), Life & Disability Insurance, 401(k), 401(k) matching, Company parties, Competitive salary, Dental insurance, Health insurance, Opportunity for advancement, Paid time off, Training & development, Vision insurance, and Wellness resources.

We are seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. You will be our revenue protection specialist and patient financial counselor, resolving insurance and billing challenges while maintaining high patient satisfaction.

Responsibilities: Master Insurance Verification, Excel at Financial Counseling, Solve Billing Problems, Drive Patient Satisfaction, Be the Face of AFC, Own the Front Desk Flow, and Protect Patient Information.

• Master Insurance Verification: Verify coverage before services are provided, prevent claim denials, and maximize revenue capture.
• Excel at Financial Counseling: Explain costs, billing processes, and insurance complexities to patients in a way they understand.
• Solve Billing Problems: Identify and resolve insurance discrepancies and billing issues before they impact revenue.
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations.
• Be the Face of AFC: Greet patients with warmth and professionalism.
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with efficiency.
• Protect Patient Information: Maintain organized records while following HIPAA regulations.

This Role Is Perfect For You If: You have experience with insurance verification and medical billing, can explain complex insurance concepts with empathy and clarity, and are obsessively detail-oriented.

• You have experience with insurance verification and medical billing.
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You are obsessively detail-oriented.
• You have worked as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting.
• You are tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.

What's In It For You: Develop highly marketable skills in medical billing and insurance, receive specialized training, make a dual impact on patients and the clinic, build transferable clerical and revenue cycle management skills, and be part of healthcare innovation that's expanding nationwide.

• Develop highly marketable skills in medical billing and insurance.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring the clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recruiters@americanfamilycare.com.

The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including relevant experience, skills, education, certifications, internal equity, and market conditions.