Medical Receptionist Job at American Family Care, Inc. in Gardendale

Overview

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

At American Family Care, we’re revolutionizing how people access healthcare. As the nation’s leading urgent care provider with over 200 clinics across 26 states, we’re looking for a detail‑oriented Medical Receptionist to be the face of our clinic and the first step in our patient‑first approach.

Why Your Insurance Verification Skills Matter Most

You’re not just answering phones — you’re our revenue protection specialist and patient financial counselor. Your precision with insurance verification directly impacts both patient experience and the clinic’s financial health. We’re seeking someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations
• Be the Face of AFC: Greet patients with warmth and professionalism
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with efficiency
• Protect Patient Information: Maintain organized records while following HIPAA regulations

Qualifications

• You have experience with insurance verification and medical billing
• You can explain complex insurance concepts to frustrated patients with empathy and clarity
• Detail-oriented — a single digit error in an insurance ID can cost thousands
• Experience as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting
• Tech‑savvy with medical billing software and EMR systems
• Strong problem‑solving skills with the ability to find billing solutions that work for both patients and the clinic
• Positive attitude in challenging financial conversations

What’s In It For You

• Develop highly marketable skills in medical billing and insurance
• Receive specialized training in insurance verification and patient financial counseling
• Make a dual impact: help patients navigate healthcare costs while ensuring clinic financial health
• Build transferable clerical and revenue cycle management skills
• Be part of nationwide healthcare innovation
• Clear Career Path: Grow into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor

Benefits & Schedule

• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

The Details

• Location: State‑of‑the‑art urgent care facility
• Schedule: Full‑time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X‑Ray Tech, Medical Assistant or related certification is a plus

How to Apply

Ready to Help Patients Live Life, Uninterrupted? Apply today and join AFC’s mission to provide the best healthcare possible in a kind and caring environment.

Equal Opportunity Employer: AFC is an Equal Opportunity Employer. We recruit, hire, train, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills.

To request accommodation during the application or interview process, please contact us at recruiters@americanfamilycare.com.

Compensation: $18.00 – $22.00 per hour. Actual compensation may vary based on experience, location, and other factors.

Note: This description reflects the role as of the date of posting. The position may be filled at company-owned or franchise locations; franchise locations operate their own policies and benefits.