3rd Shift Desktop EngineerNights (Hybrid) Job at Veracity Software Inc in Newark

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3rd Shift Desktop Engineer – Nights (Hybrid) – Newark, NJ 07102

Engagement Type: 6 Months Contract

Start Date: 09/29/2025

End Date: 03/31/2026

Interview Type: iLinc Web Cam Interview Only

Work Arrangement: Hybrid (Primarily Remote)

Work Hours: 3rd Shift | 40 hours/week

No. of Openings: 1

We are seeking an experienced Desktop Engineer (3rd Shift) to join Client's 24x7 IT Support team. This fully remote position is responsible for providing Level 1 and Level 2 technical support for desktops, laptops, printers, and related hardware/software systems.

Responsibilities

• Provide overnight technical support via phone, email, and remote access tools.
• Troubleshoot hardware/software issues and resolve end-user incidents.
• Diagnose and resolve connectivity issues including LAN, WAN, Wi-Fi, and VPN.
• Utilize ticketing system to log and manage service requests.
• Manage Active Directory, Office 365, and Exchange configurations.
• Support and troubleshoot network printers and MDM platforms (Airwatch preferred).
• Maintain accurate asset inventory and documentation.
• Coordinate with IT teams and vendors on system maintenance and repair.
• Participate in on-call rotations covering one weekend shift and holidays when required.
• Follow ITIL processes, including Incident, Request, and Change management.
• Open outage bridges and escalate major incidents when needed.

Qualifications

• Bachelor's Degree (or equivalent professional experience).
• Strong technical troubleshooting and customer service background.
• Ability to work independently on the 3rd shift with minimal supervision.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Civil Engineering

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