Fourans
Fourans is hiring: 3rd Shift Desktop Engineer Nights in Newark
Fourans, Newark, NJ, United States, 07175
Overview
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24×7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Required Skills
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
- Experience taking user calls utilizing an IVR system, preferably Avaya
- Basic understanding of ITIL foundation processes (Incident, Request, Change)
- Major Incident Management experience (e.g., opening outage bridges)