Security Screener Job at AdventHealth in Orlando

At AdventHealth East Orlando, we foster an environment focused on healing bodies, quieting minds and soothing spirits. For more than 30 years, we’ve provided the finest care for each patient and family we serve, moving far beyond our humble beginnings as a 15-bed facility founded in 1941 to a robust facility with intensive care and a pediatric department.

Today, we’re an innovative and respected full-service community hospital that fills a vital need in a fast-growing area. And as a team member, you can experience a new vision of what suburban health care can be.

About the Role

We are seeking a Security Screener to perform customer service and safety screening duties through professional and positive interaction with the public, patients, employees, and administrators.

The Security Screener will utilize the weapons detection system to screen persons entering the facility for any weapons, facilitate the proper disposition of any found weapons, and validate people's business at the facility.

Responsibilities

• Provides a consistently high level of service and satisfaction to patients and guests focusing on the AdventHealth Mission.
• Serves as the initial greeter to all patients, visitors, and employees entering the facility.
• Utilizes customer services skills to respectively work with all community members.
• Creates and issues visitor badges to people entering the facility.
• Screens persons entering facility in accordance with organizational protocols.
• Maintains up-to-date and thorough knowledge of the Main Hospital, Children's Hospital, and/or ancillary locations.
• Anticipates customer needs and utilize problem-solving skills to find solutions to difficult situations.
• Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary.
• Monitors the immediate environment, report any suspicious activity, crimes, and safety irregularities to campus security.
• Assists during emergencies to include fire, natural disasters, health related situations, and infant abductions (Code PINK).

Qualifications

• High school diploma, GED or equivalent.
• Customer Experience acumen and professionalism.
• Ability to read accurately and comprehend, write clearly, and follow simple directions.
• Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications, policies, and other required written materials.
• Ability to actively listen and communicate effectively through clear speech, and hearing.
• Computer literacy with ability to use basic hospital applications and information management systems as required.
• Good critical thinking skills, and ability to set and quickly reset priorities.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.