Customer Service Representative Job at David's Bridal in Roseville

Overview

Join to apply for the Customer Service Representative role at David's Bridal.

We empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. We are a company that dominates products in our category and aims to provide one of the highest customer service scores in retail. We make dreams happen—apply today!

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely by adapting your style to suit the customers; problem solve, demonstrate excellent phone skills and resolve conflicts.
• Use all systems to manage the customer flow to deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, meet needs, and be there for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can play a role in perfecting the dress; promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and ensure dress code compliance.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures, process orders, receive goods, and ensure first-quality standards for all merchandise.
• Assist with cash wrap processes and transact with accuracy to make every customer feel celebrated.
• Support sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• Education: High school diploma or equivalent, or 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

Physical Demands

• Occasionally required to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; talk and hear customers; lift up to 25 pounds; use computer and devices for extended periods.

Part-Time Benefits Include

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K Program
• Identity protection, home and auto insurance discounts, mobile discounts
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Company & Inclusion

David’s Bridal is committed to Diversity, Equity, and Inclusion. We celebrate diverse perspectives and encourage applications from all qualified candidates. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.5048 at any stage of the application process.

Disclaimer

The preceding description highlights the general nature of work performed by employees in this classification and is not a comprehensive description of all duties and responsibilities. Starting pay varies based on factors including location, training, experience, and internal equity. This base pay range applies to the state where the role is posted and may not be applicable elsewhere. It is rare to be hired at the high end of the range; compensation depends on details and candidate qualifications.