Affinitiv
Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. We pride ourselves on being the go-to experts in the industry, working with over 6,500 dealerships and every major manufacturer in the country.
Reporting to the Sr. Director Client Success, the Field Client Consultant - Northeast will develop close relationships with assigned clients, connect with key decision makers, and maximize account potential. The role requires 80% travel.
Responsibilities
Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. Operate as the lead point of contact for all matters specific to the book of business and escalate issues to manager. Build and maintain strong, long-lasting client relationships. Develop a trusted advisor relationship with key decision makers and build upon existing product use. Ensure successful delivery of software solutions according to client needs and objectives. Conduct training and communicate product knowledge effectively. Forecast and track key account metrics for both the client and Affinitiv management. Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issues and provide swift solutions or escalate to the appropriate department as needed. Track and submit expenses accurately on a timely basis. Maintain client in-store visit schedule according to account SLAs. Meet or exceed client retention goals, additional product quotas, product usage objectives, and client satisfaction surveys. Requirements
5-year experience in managing a SaaS in automotive. Proven account management or other relevant experience in Fixed Ops. Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation, and presentation skills. Excellent verbal and written communication skills. Dependable safe transportation in accordance with all state laws. Must have a valid driver's license, ability to rent a car, and ability to take domestic flights. Ability to incur and document travel-related expenses to be reimbursed. Must be organized and task-oriented. Must be able to visit clients in-store each day of the week, Monday through Friday, in accordance with Field Client Consultant and client requirements. The position requires 80% travel. Benefits
Affinitiv offers a comprehensive benefits package, including medical, dental, vision, and 401K, effective day 1. We also offer generous PTO, so you can enjoy off-time with family and friends. Affinitiv celebrates diversity, equality, and an inclusive environment. We are committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment.
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Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. Operate as the lead point of contact for all matters specific to the book of business and escalate issues to manager. Build and maintain strong, long-lasting client relationships. Develop a trusted advisor relationship with key decision makers and build upon existing product use. Ensure successful delivery of software solutions according to client needs and objectives. Conduct training and communicate product knowledge effectively. Forecast and track key account metrics for both the client and Affinitiv management. Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issues and provide swift solutions or escalate to the appropriate department as needed. Track and submit expenses accurately on a timely basis. Maintain client in-store visit schedule according to account SLAs. Meet or exceed client retention goals, additional product quotas, product usage objectives, and client satisfaction surveys. Requirements
5-year experience in managing a SaaS in automotive. Proven account management or other relevant experience in Fixed Ops. Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation, and presentation skills. Excellent verbal and written communication skills. Dependable safe transportation in accordance with all state laws. Must have a valid driver's license, ability to rent a car, and ability to take domestic flights. Ability to incur and document travel-related expenses to be reimbursed. Must be organized and task-oriented. Must be able to visit clients in-store each day of the week, Monday through Friday, in accordance with Field Client Consultant and client requirements. The position requires 80% travel. Benefits
Affinitiv offers a comprehensive benefits package, including medical, dental, vision, and 401K, effective day 1. We also offer generous PTO, so you can enjoy off-time with family and friends. Affinitiv celebrates diversity, equality, and an inclusive environment. We are committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment.
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