Cartier
Seasonal Client Experience Coordinator - Boston
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive creativity and excellence. We aim to create a workforce that represents the diversity of our clients and communities.
Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to uphold values and standards while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Maison storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop-off or pick up, personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.)
Assist the commercial and management teams with client development activities, including data entry, reporting, and execution of client treatments
Provide recommendations and personal services of the highest level (e.g., directions, restaurant reservations, entertainment requests, floral orders); support the creation of maps, literature, and other materials as needed
Assist with phone duties, inbound calls, message retrieval, and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the Boutique Environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and display maintenance including visual standards, product maintenance, understock organization, and cleanliness
Collaborate with the Operations Coordinator to manage boutique supply inventory and replenishment needs
Assist with movement of product in/out of boutique (shipments, transfers, consignments) while maintaining quality control and preventing stock losses
Assist with inventory control processes and participate in daily setup/breakdown for opening/closing
Organize and track client experience tools (food and beverage, Cartier gifts, stationery, fragrance samples)
Assist with special projects as needed
Maison / Industry Knowledge and Compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transactions)
Stay current on industry news, competition, and community connections
Strive for operational excellence in the boutique environment and uphold standards
Share and collaborate best practices with the boutique team
Teamwork
Uphold Cartier standards with a professional image in appearance and demeanor
Contribute to a positive and productive boutique environment through collaboration in person and via telephone
Qualifications Education
Associate’s or Bachelor’s degree preferred
Industry Experience
Previous experience in luxury retail, service or hospitality is a plus
Technical Skills / Abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills
Strong understanding of client service needs and priorities (internal and external)
Attention to detail with the ability to manage multiple tasks simultaneously
Collaborative attitude with a drive to foster a united team
Intellectual curiosity and passion for learning
Expected Salary:
$24 per hour (Overtime eligible)
Please note:
Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.
This job description may not include all duties and responsibilities and is subject to amendment at the employer's discretion
Seniority level
Entry level
Employment type
Temporary
Job function
Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Cartier. Get notified about new Client Coordinator jobs in Boston, MA.
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Job Mission Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to uphold values and standards while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
Create exceptional client experiences
Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
Utilize Maison storytelling and heritage to enhance the client experience
As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing
Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
Assist clients with quick service requests, repair drop-off or pick up, personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.)
Assist the commercial and management teams with client development activities, including data entry, reporting, and execution of client treatments
Provide recommendations and personal services of the highest level (e.g., directions, restaurant reservations, entertainment requests, floral orders); support the creation of maps, literature, and other materials as needed
Assist with phone duties, inbound calls, message retrieval, and appointment setting for phone inquiries
Consistently reach and aim to exceed all KPIs
Optimize the Boutique Environment
Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
Assist with merchandising and display maintenance including visual standards, product maintenance, understock organization, and cleanliness
Collaborate with the Operations Coordinator to manage boutique supply inventory and replenishment needs
Assist with movement of product in/out of boutique (shipments, transfers, consignments) while maintaining quality control and preventing stock losses
Assist with inventory control processes and participate in daily setup/breakdown for opening/closing
Organize and track client experience tools (food and beverage, Cartier gifts, stationery, fragrance samples)
Assist with special projects as needed
Maison / Industry Knowledge and Compliance
Develop fundamental brand knowledge to convey Cartier heritage and values
Understand and comply with security and operational procedures (e.g., product handling, inventory control, transactions)
Stay current on industry news, competition, and community connections
Strive for operational excellence in the boutique environment and uphold standards
Share and collaborate best practices with the boutique team
Teamwork
Uphold Cartier standards with a professional image in appearance and demeanor
Contribute to a positive and productive boutique environment through collaboration in person and via telephone
Qualifications Education
Associate’s or Bachelor’s degree preferred
Industry Experience
Previous experience in luxury retail, service or hospitality is a plus
Technical Skills / Abilities
Excellent computer skills and use of technology
MS Office experience required; SAP knowledge preferred
Additional language skills are a plus
Personal Skills
Must be available to work retail hours (including weekends) and travel for trainings as needed
Ability to work in a fast-paced, evolving environment
Excellent analytical, organizational, and interpersonal communication skills
Strong understanding of client service needs and priorities (internal and external)
Attention to detail with the ability to manage multiple tasks simultaneously
Collaborative attitude with a drive to foster a united team
Intellectual curiosity and passion for learning
Expected Salary:
$24 per hour (Overtime eligible)
Please note:
Salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.
This job description may not include all duties and responsibilities and is subject to amendment at the employer's discretion
Seniority level
Entry level
Employment type
Temporary
Job function
Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at Cartier. Get notified about new Client Coordinator jobs in Boston, MA.
#J-18808-Ljbffr