Cartier
Seasonal Client Experience Coordinator - Palo Alto
Cartier, Palo Alto, California, United States, 94306
Seasonal Client Experience Coordinator - Palo Alto
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Seasonal Client Experience Coordinator - Palo Alto
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Cartier At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. Job Mission : Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. Key Responsibilities : Create exceptional client experiences Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion Utilize Maison storytelling and heritage to enhance the client experience Assist sales associates to set the stage with impactful discovery and pre-appointment browsing Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences Assist clients with quick service requests, repair drop off or pick up, personalization requests Assist the commercial and management teams with client development related activities Provide recommendations and personal services of the highest level Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries Consistently reach and aim to exceed all KPIs Optimize the boutique environment : Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas Assist with merchandising and overall display maintenance of the boutique Partner with the Operations Coordinator to manage the boutique supply inventory Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique Assist with inventory control processes Participate in daily set up and break down of boutique for opening/closing as needed Assist with organization and tracking of client experience tools Assist with special projects as needed Maison / industry knowledge and compliance : Develop fundamental brand knowledge to convey Cartier heritage and values Understand and comply with security and operational procedures Remain current on all industry news, local/global competition, and connection to community Strive for operational excellence related to the boutique environment and upholding standards Share and collaborate best practices with the boutique team Teamwork : Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone Qualifications : Associate’s or Bachelor’s degree preferred Industry Experience : Previous experience especially in luxury retail, service or hospitality industry is a plus Technical Skills / Abilities : Excellent computer skills and use of technology MS Office experience required; SAP knowledge preferred Additional language skills are a plus Personal Skills : Must be available to work retail hours (including weekends) and travel for trainings as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills are required Strong understanding of client service needs and priorities (internal and external) Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision Collaborative approach with ability to foster a united work environment with a “can do” attitude Intellectual curiosity and passion for learning We are an equal opportunities employer and welcome applications from diverse candidates.
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Join to apply for the
Seasonal Client Experience Coordinator - Palo Alto
role at
Cartier At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. Job Mission : Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. Key Responsibilities : Create exceptional client experiences Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion Utilize Maison storytelling and heritage to enhance the client experience Assist sales associates to set the stage with impactful discovery and pre-appointment browsing Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences Assist clients with quick service requests, repair drop off or pick up, personalization requests Assist the commercial and management teams with client development related activities Provide recommendations and personal services of the highest level Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries Consistently reach and aim to exceed all KPIs Optimize the boutique environment : Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas Assist with merchandising and overall display maintenance of the boutique Partner with the Operations Coordinator to manage the boutique supply inventory Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique Assist with inventory control processes Participate in daily set up and break down of boutique for opening/closing as needed Assist with organization and tracking of client experience tools Assist with special projects as needed Maison / industry knowledge and compliance : Develop fundamental brand knowledge to convey Cartier heritage and values Understand and comply with security and operational procedures Remain current on all industry news, local/global competition, and connection to community Strive for operational excellence related to the boutique environment and upholding standards Share and collaborate best practices with the boutique team Teamwork : Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone Qualifications : Associate’s or Bachelor’s degree preferred Industry Experience : Previous experience especially in luxury retail, service or hospitality industry is a plus Technical Skills / Abilities : Excellent computer skills and use of technology MS Office experience required; SAP knowledge preferred Additional language skills are a plus Personal Skills : Must be available to work retail hours (including weekends) and travel for trainings as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills are required Strong understanding of client service needs and priorities (internal and external) Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision Collaborative approach with ability to foster a united work environment with a “can do” attitude Intellectual curiosity and passion for learning We are an equal opportunities employer and welcome applications from diverse candidates.
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