HealthCare Access Maryland
Bilingual Care Coordination Associate
HealthCare Access Maryland, Baltimore, Maryland, United States, 21276
Overview
HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. HCAM assists over 80,000 individuals each year across Maryland, offering personalized guidance, health education, and advocacy to ensure access to optimal health.
Position Care Coordination Associate (Bilingual) – provides culturally competent services to the immigrant population in Baltimore City, including education and connection to health benefits, assistance with barriers to healthcare, and linkage to the Managed Care Organization, Primary Care Provider and/or Specialty care.
Base pay range $24.00/hr - $24.00/hr
Responsibilities
Educate clients on access to low-cost/no-cost health care services in Baltimore City if ineligible for MA programs.
Conduct home and telephone assessments to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings, immunizations and mental health services.
Educate clients about Maryland Medical Program benefits for eligible and potentially eligible clients.
Assist with removing barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, and Medical Assistance Transportation.
Conduct home visits within the guidelines of Standard Operating Procedures.
Documentation
Carry an average caseload of 20 clients.
Close cases within 10 days for Pre-natal Risk Assessment (PRA) referrals and within 30 days for Local Health Service Request (LHSR), 1184, Post-Partum/Infant and Maternal referral (PIMR).
Document and close cases as defined within the Standard Operating Procedures.
Community Outreach
Provide outreach to the general and/or migrant population in Baltimore City, offering culturally competent services.
Collaborate with Baltimore City Public Schools to ensure eligible students have access to health care via the Maryland Children’s Health Program.
Human Resources
Timely and accurate submission of timesheets.
Attend and complete all required trainings.
Additional duties
Additional duties as assigned.
Qualifications Education, Experience, Certifications and Licenses
High School Diploma or GED with significant human services experience. Bachelor’s degree in a Human Services field is preferred.
2 years of experience working in an administrative support capacity with a multidisciplinary team.
Ability to speak, read and write in Spanish.
Reliable transportation required.
Community Health Worker Certification (preferred).
Knowledge, Skills & Abilities
Strong computer literacy with MS Word, Excel, Outlook and SharePoint (365).
Organizational skills to meet a demanding workload.
Detail oriented to complete files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of the population served.
Housing First philosophy knowledge is preferred; support is required.
Excellent oral and written interpersonal and communication skills.
Problem solving skills; ability to work efficiently and meet deadlines.
Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to talk, hear and respond to customers and employees; frequently stand; use hands to finger, handle or feel; reach with hands and arms; climb or balance; kneel, crouch or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift/move up to 25 pounds and occasionally up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception and ability to adjust focus.
Safety & Health Responsibilities HCAM is committed to providing and maintaining a safe, secure and healthy work environment. Employees must adhere to safety and environmental codes, local safety plans, and report unsafe conditions or accidents. Practice standard precautions and participate in mandatory safety training.
Work Environment Indoor and outdoor conditions; exposure to noise.
Our Culture Compensation In compliance with Maryland’s wage transparency requirements, compensation is posted with the job. The benefits package includes vacation, sick, personal and mental health leave, a 401k with employer match, medical, dental, life, short-term and long-term disability insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and an employer-matched emergency savings fund.
EEO Statement HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, military or veteran status, genetic information, or any other protected characteristic. HCAM investigates discrimination, harassment and retaliation allegations promptly.
Seniorities and Job Type
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Non-profit Organizations
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Position Care Coordination Associate (Bilingual) – provides culturally competent services to the immigrant population in Baltimore City, including education and connection to health benefits, assistance with barriers to healthcare, and linkage to the Managed Care Organization, Primary Care Provider and/or Specialty care.
Base pay range $24.00/hr - $24.00/hr
Responsibilities
Educate clients on access to low-cost/no-cost health care services in Baltimore City if ineligible for MA programs.
Conduct home and telephone assessments to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings, immunizations and mental health services.
Educate clients about Maryland Medical Program benefits for eligible and potentially eligible clients.
Assist with removing barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, and Medical Assistance Transportation.
Conduct home visits within the guidelines of Standard Operating Procedures.
Documentation
Carry an average caseload of 20 clients.
Close cases within 10 days for Pre-natal Risk Assessment (PRA) referrals and within 30 days for Local Health Service Request (LHSR), 1184, Post-Partum/Infant and Maternal referral (PIMR).
Document and close cases as defined within the Standard Operating Procedures.
Community Outreach
Provide outreach to the general and/or migrant population in Baltimore City, offering culturally competent services.
Collaborate with Baltimore City Public Schools to ensure eligible students have access to health care via the Maryland Children’s Health Program.
Human Resources
Timely and accurate submission of timesheets.
Attend and complete all required trainings.
Additional duties
Additional duties as assigned.
Qualifications Education, Experience, Certifications and Licenses
High School Diploma or GED with significant human services experience. Bachelor’s degree in a Human Services field is preferred.
2 years of experience working in an administrative support capacity with a multidisciplinary team.
Ability to speak, read and write in Spanish.
Reliable transportation required.
Community Health Worker Certification (preferred).
Knowledge, Skills & Abilities
Strong computer literacy with MS Word, Excel, Outlook and SharePoint (365).
Organizational skills to meet a demanding workload.
Detail oriented to complete files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of the population served.
Housing First philosophy knowledge is preferred; support is required.
Excellent oral and written interpersonal and communication skills.
Problem solving skills; ability to work efficiently and meet deadlines.
Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to talk, hear and respond to customers and employees; frequently stand; use hands to finger, handle or feel; reach with hands and arms; climb or balance; kneel, crouch or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift/move up to 25 pounds and occasionally up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, depth perception and ability to adjust focus.
Safety & Health Responsibilities HCAM is committed to providing and maintaining a safe, secure and healthy work environment. Employees must adhere to safety and environmental codes, local safety plans, and report unsafe conditions or accidents. Practice standard precautions and participate in mandatory safety training.
Work Environment Indoor and outdoor conditions; exposure to noise.
Our Culture Compensation In compliance with Maryland’s wage transparency requirements, compensation is posted with the job. The benefits package includes vacation, sick, personal and mental health leave, a 401k with employer match, medical, dental, life, short-term and long-term disability insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and an employer-matched emergency savings fund.
EEO Statement HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, disability, military or veteran status, genetic information, or any other protected characteristic. HCAM investigates discrimination, harassment and retaliation allegations promptly.
Seniorities and Job Type
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Non-profit Organizations
#J-18808-Ljbffr