Crowe
ServiceNow IRM Implementation Senior Consultant
Join to apply for the ServiceNow IRM Implementation Senior Consultant role at Crowe. Job Description
Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills. Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery. Serve as the primary client contact for engagements, building trusted relationships and managing expectations. Translate complex business requirements into scalable, effective ServiceNow solutions. Facilitate workshops and design sessions with clients to shape solution direction. Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members. Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach. Support proposal development, SOW creation, and pre-sales activities. Mentor and train junior staff, supporting their technical and consulting skill growth. Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality. Collaborate with leadership on thought leadership and practice-building initiatives. Qualifications
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Strong track record of delivering ServiceNow solutions that meet client needs. Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred. Willingness to travel up to 30% as needed for client engagements. Skills & Certifications
Strong hands-on experience configuring and implementing ServiceNow solutions. Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.). Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools. Excellent communication, facilitation, and client-facing presentation skills. Proven ability to lead ServiceNow delivery projects and guide junior staff. Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred. Strong problem-solving and organizational skills. Certifications
ServiceNow Certified System Administrator (CSA) – Preferred. One or more ServiceNow Certified Implementation Specialist certifications – Preferred. Certified Application Developer (CAD) – a plus. Additional Information
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Travel up to 30% as needed. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are and guide our ethical conduct and integrity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $74,100.00 - $147,800.00 per year. Benefits & Growth
Your exceptional people experience starts here. Crowe offers a comprehensive total rewards package and supports inclusive growth through mentorship and career coaching. Learn more about what working at Crowe can mean for you. How You Can Grow: We nurture talent in an inclusive culture that values diversity. You will have the chance to meet regularly with a Career Coach to guide your career goals and aspirations. About Crowe: Crowe is one of the largest public accounting, consulting and technology firms in the United States, recognized for delivering audit, tax, advisory, risk and performance services to clients worldwide. Crowe is an equal opportunity employer. Crowe will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws.
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Join to apply for the ServiceNow IRM Implementation Senior Consultant role at Crowe. Job Description
Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills. Responsibilities
Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery. Serve as the primary client contact for engagements, building trusted relationships and managing expectations. Translate complex business requirements into scalable, effective ServiceNow solutions. Facilitate workshops and design sessions with clients to shape solution direction. Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members. Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach. Support proposal development, SOW creation, and pre-sales activities. Mentor and train junior staff, supporting their technical and consulting skill growth. Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality. Collaborate with leadership on thought leadership and practice-building initiatives. Qualifications
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Strong track record of delivering ServiceNow solutions that meet client needs. Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred. Willingness to travel up to 30% as needed for client engagements. Skills & Certifications
Strong hands-on experience configuring and implementing ServiceNow solutions. Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.). Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools. Excellent communication, facilitation, and client-facing presentation skills. Proven ability to lead ServiceNow delivery projects and guide junior staff. Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred. Strong problem-solving and organizational skills. Certifications
ServiceNow Certified System Administrator (CSA) – Preferred. One or more ServiceNow Certified Implementation Specialist certifications – Preferred. Certified Application Developer (CAD) – a plus. Additional Information
2+ years of direct ServiceNow implementation experience. Ability to independently lead client projects and contribute to business development. Travel up to 30% as needed. We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are and guide our ethical conduct and integrity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $74,100.00 - $147,800.00 per year. Benefits & Growth
Your exceptional people experience starts here. Crowe offers a comprehensive total rewards package and supports inclusive growth through mentorship and career coaching. Learn more about what working at Crowe can mean for you. How You Can Grow: We nurture talent in an inclusive culture that values diversity. You will have the chance to meet regularly with a Career Coach to guide your career goals and aspirations. About Crowe: Crowe is one of the largest public accounting, consulting and technology firms in the United States, recognized for delivering audit, tax, advisory, risk and performance services to clients worldwide. Crowe is an equal opportunity employer. Crowe will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws.
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