GameStop
Overview
Full Time Assistant Store Manager (Store 1312) Base pay range $16.75/hr - $20.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; ensure correct changes, receipts, and top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program).
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly input written feedback into Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines; supervise staffing levels to maintain guest service; ensure best-in-class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify paid time for all time worked.
Ensure store areas are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transactions; complete closeout paperwork and bank deposits per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate discrepancies to Store Manager/District Manager.
Process defectives/recalls and stock pulls; label boxes with packing lists.
Maintain safety awareness; report injuries per company guidelines.
Assist in maintaining store records/files; ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures including the Associate Handbook and Code of Standards, Ethics & Conduct.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business/marketing/merchandising or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and as part of a team; perform tasks in a timely manner.
Meet performance expectations including attendance and safety.
Operate POS system; basic mathematics and alphabetizing skills.
Complete required paperwork properly; follow written or diagrammatic instructions.
Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week).
Handle pressure, problem-solve, and maintain guest relationships.
Reliable, trustworthy, and able to exercise good judgment.
Able to work alone; stand and move for up to 12 hours per day.
Physical ability to bend, stoop, reach, and lift up to 30 lbs.
Working understanding of military ranks and insignia (applies to stores on military bases).
Legal and Other Information Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position\'s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
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Full Time Assistant Store Manager (Store 1312) Base pay range $16.75/hr - $20.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; ensure correct changes, receipts, and top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program).
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly input written feedback into Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control, loss prevention practices, safety, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines; supervise staffing levels to maintain guest service; ensure best-in-class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify paid time for all time worked.
Ensure store areas are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention practices; communicate concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor.
Count, balance, and reconcile daily transactions; complete closeout paperwork and bank deposits per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate discrepancies to Store Manager/District Manager.
Process defectives/recalls and stock pulls; label boxes with packing lists.
Maintain safety awareness; report injuries per company guidelines.
Assist in maintaining store records/files; ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures including the Associate Handbook and Code of Standards, Ethics & Conduct.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business/marketing/merchandising or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and as part of a team; perform tasks in a timely manner.
Meet performance expectations including attendance and safety.
Operate POS system; basic mathematics and alphabetizing skills.
Complete required paperwork properly; follow written or diagrammatic instructions.
Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week).
Handle pressure, problem-solve, and maintain guest relationships.
Reliable, trustworthy, and able to exercise good judgment.
Able to work alone; stand and move for up to 12 hours per day.
Physical ability to bend, stoop, reach, and lift up to 30 lbs.
Working understanding of military ranks and insignia (applies to stores on military bases).
Legal and Other Information Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position\'s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
#J-18808-Ljbffr