GameStop
Full Time Assistant Store Manager (Store 2395)
GameStop, San Diego, California, United States, 92189
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 2395)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide receipts and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide timely recognition and feedback to all store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates in accordance with guidelines; supervise staffing to maintain optimum guest service; uphold best-in-class guest service. Approve payroll, manage paid time off, and verify that store associates are paid for all time worked. Ensure store areas, including restrooms, are clean and merchandised per guidelines and that fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies and record any discrepancies in the POS system; conduct inventories and communicate discrepancies to the Store Manager or District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and address hazardous situations promptly per guidelines; report injuries when applicable. Assist in maintaining store records/files and ensuring manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures compliance.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks on time. Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly; follow written, oral, or diagram instructions. Execute financial tasks in line with company policy. Work a flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; exercise good judgment. Able to work alone; stand and move around for extended periods. Physical requirements: lift up to 30 lbs, bend, stoop, crouch, reach, climb ladders as needed. Onboarding knowledge of military ranks and insignia (where applicable).
EEO and Legal
Job descriptions are subject to change based on business needs. GameStop is an equal employment opportunities employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Full-time store positions at GameStop are eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay
$20.00 - $24.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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Join to apply for the
Full Time Assistant Store Manager (Store 2395)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide receipts and ensure top-notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies and guidelines. Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide timely recognition and feedback to all store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates in accordance with guidelines; supervise staffing to maintain optimum guest service; uphold best-in-class guest service. Approve payroll, manage paid time off, and verify that store associates are paid for all time worked. Ensure store areas, including restrooms, are clean and merchandised per guidelines and that fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies and record any discrepancies in the POS system; conduct inventories and communicate discrepancies to the Store Manager or District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and address hazardous situations promptly per guidelines; report injuries when applicable. Assist in maintaining store records/files and ensuring manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures compliance.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks on time. Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly; follow written, oral, or diagram instructions. Execute financial tasks in line with company policy. Work a flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; exercise good judgment. Able to work alone; stand and move around for extended periods. Physical requirements: lift up to 30 lbs, bend, stoop, crouch, reach, climb ladders as needed. Onboarding knowledge of military ranks and insignia (where applicable).
EEO and Legal
Job descriptions are subject to change based on business needs. GameStop is an equal employment opportunities employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Full-time store positions at GameStop are eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay
$20.00 - $24.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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