OneMain Financial
Manager - Platform Engineering (ServiceNow)
OneMain Financial, Baltimore, Maryland, United States, 21276
Overview
OneMain Financial is seeking a strategically minded, technically fluent Software Engineering Manager to lead and evolve our ServiceNow practice. This is a high-impact role that sits at the intersection of operations, automation, digital transformation and operational excellence. This role blends architecture, delivery, platform expertise, and human leadership and demands a passion for leveraging enterprise platforms to modernize how services are requested, fulfilled, governed, improved and automated. Responsibilities
Production Operations Enablement via ServiceNow: Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management; reduce response times by integrating observability, logging and alerting platforms into automated incident creation and enrichment workflows; provide dashboards for SLA adherence, outage impact, post-incident reviews, and change performance analytics; enable operational resilience through risk-informed Change Management, blackout enforcement, CAB automation, and CI/CD integration; drive root cause transparency with After-Action Review templates and automated incident-to-knowledge conversion. Enterprise Architecture and Platform Strategy Alignment: Provide architecture and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system-of-record usage; expose reusable apps, integration stubs, and approval workflows for internal toolchain automation; align ServiceNow with enterprise data architecture by maintaining CMDB constructs and supporting dynamic service maps and relationship visualizations; deliver telemetry and performance KPIs for architectural analysis. Application Development Support and Automation Acceleration: Enable AppDev teams through self-service intake, standardized infrastructure request catalogs, and approval routing for DevSecOps; integrate with GitHub, Jenkins, Azure and AWS to automate infra changes, deployment approvals, and rollbacks; provide prebuilt fulfillment automations for DNS, firewall, storage, and developer tooling provisioning; publish DevOps dashboards with release events, incident patterns, and CI performance metrics. Identity and Access Management Lifecycle Support: Provide IAM Ops and IAM Engineering with secure, auditable access request workflows; integrate ServiceNow with identity providers to synchronize provisioning, deactivation, certification, etc.; empower access reviewers with entitlement visibility, approvals, audit logs, and change histories; enforce least-privilege models, RBAC/ACL configurations, and role-scoped approvals. HR Service Delivery and People Systems Integration: Collaborate with HR to scale HRSD capabilities for onboarding, offboarding, case management, document workflows, and sensitive data handling; integrate with Workday and internal systems for lifecycle event triggers and role-based task assignments; maintain Employee Center experience and dashboards for case volume trends and sentiment feedback; protect PII and sensitive HR data through scoped apps, ACLs, encryption, and retention enforcement. Cybersecurity, Risk, and Compliance Enablement: Equip Cyber and GRC teams with automation pipelines, policy attestation workflows, and risk tracking; ingest telemetry and vulnerability feeds into ServiceNow for risk enrichment and event correlation; deliver PCI and PII compliant controls for all data flows, including access reviews and audit logging; provide real-time visibility into platform access, role assignments, configuration changes, and audit trails. IT Operations Management (ITOM): CMDB, Discovery, and Service Mapping: Lead CMDB strategy with a reliable, normalized, and maintained configuration database; govern Discovery schedules and MID Server architecture; implement dynamic Service Mapping; integrate CMDB with alerting, impact analysis, and root cause automation workflows; maintain CI lifecycle governance and data quality dashboards. IT Asset Management (ITAM): Hardware, Software, and Cloud Visibility: Scale ITAM across hardware, software, and cloud assets; integrate with inventory systems and cloud discovery sources; manage Software Asset Management (SAM) Pro; automate PO ingestion, contract mapping, and reclamation workflows; enable cost optimization and renewal forecasting via dashboards. Innovation and AI-Driven Evolution: Establish ServiceNow as the hub for AI-first service delivery; embed Generative AI in workflows; pilot ServiceNow LLM integrations; define guardrails for explainability and auditability; measure AI effectiveness with platform KPIs; contribute to internal AI roadmap discussions. Education, Coaching, and Organizational Enablement: Lead education and development of ServiceNow talent; coach other departments on platform capabilities; maintain an internal knowledge repository; support citizen development within guardrails; drive organization-wide enablement sessions and maintain strategic platform documentation. Qualifications
Education and Experience
Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; Master’s preferred 10+ years of enterprise IT experience, including 5+ years in direct ServiceNow leadership with cross-functional delivery responsibility Deep hands-on experience with ITSM, CMDB, ITOM, HRSD, SAM, IntegrationHub, and AI-powered workflows Experience in regulated environments with fluency in PCI, SOX, GDPR, and secure data handling (PII, entitlements, encryption) Experience managing multidisciplinary teams and building stakeholder relationships across operations, business, and compliance domains Technical Skills
Mastery of ServiceNow modules including ITSM, ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB Proficient in client/server scripting (JavaScript, Glide APIs), IntegrationHub, Virtual Agent, Flow Designer, and scoped app design Experience with API-based integration using REST/SOAP, OAuth 2.0, SAML, and MID Server configuration About OneMain Financial
OneMain Financial is a leader in providing responsible access to credit for nonprime customers. Since 1912, we’ve helped people reach their financial goals with a broad suite of personal loans and other products. We’re committed to an inclusive culture, career development, and making a positive impact in our communities. Benefits
Health and wellbeing options including medical, prescription, dental, vision, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off, paid sick leave, and paid holidays Paid volunteer time Compensation: Target base salary range is based on factors including skills and experience; eligible for a competitive compensation program.
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OneMain Financial is seeking a strategically minded, technically fluent Software Engineering Manager to lead and evolve our ServiceNow practice. This is a high-impact role that sits at the intersection of operations, automation, digital transformation and operational excellence. This role blends architecture, delivery, platform expertise, and human leadership and demands a passion for leveraging enterprise platforms to modernize how services are requested, fulfilled, governed, improved and automated. Responsibilities
Production Operations Enablement via ServiceNow: Enable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management; reduce response times by integrating observability, logging and alerting platforms into automated incident creation and enrichment workflows; provide dashboards for SLA adherence, outage impact, post-incident reviews, and change performance analytics; enable operational resilience through risk-informed Change Management, blackout enforcement, CAB automation, and CI/CD integration; drive root cause transparency with After-Action Review templates and automated incident-to-knowledge conversion. Enterprise Architecture and Platform Strategy Alignment: Provide architecture and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system-of-record usage; expose reusable apps, integration stubs, and approval workflows for internal toolchain automation; align ServiceNow with enterprise data architecture by maintaining CMDB constructs and supporting dynamic service maps and relationship visualizations; deliver telemetry and performance KPIs for architectural analysis. Application Development Support and Automation Acceleration: Enable AppDev teams through self-service intake, standardized infrastructure request catalogs, and approval routing for DevSecOps; integrate with GitHub, Jenkins, Azure and AWS to automate infra changes, deployment approvals, and rollbacks; provide prebuilt fulfillment automations for DNS, firewall, storage, and developer tooling provisioning; publish DevOps dashboards with release events, incident patterns, and CI performance metrics. Identity and Access Management Lifecycle Support: Provide IAM Ops and IAM Engineering with secure, auditable access request workflows; integrate ServiceNow with identity providers to synchronize provisioning, deactivation, certification, etc.; empower access reviewers with entitlement visibility, approvals, audit logs, and change histories; enforce least-privilege models, RBAC/ACL configurations, and role-scoped approvals. HR Service Delivery and People Systems Integration: Collaborate with HR to scale HRSD capabilities for onboarding, offboarding, case management, document workflows, and sensitive data handling; integrate with Workday and internal systems for lifecycle event triggers and role-based task assignments; maintain Employee Center experience and dashboards for case volume trends and sentiment feedback; protect PII and sensitive HR data through scoped apps, ACLs, encryption, and retention enforcement. Cybersecurity, Risk, and Compliance Enablement: Equip Cyber and GRC teams with automation pipelines, policy attestation workflows, and risk tracking; ingest telemetry and vulnerability feeds into ServiceNow for risk enrichment and event correlation; deliver PCI and PII compliant controls for all data flows, including access reviews and audit logging; provide real-time visibility into platform access, role assignments, configuration changes, and audit trails. IT Operations Management (ITOM): CMDB, Discovery, and Service Mapping: Lead CMDB strategy with a reliable, normalized, and maintained configuration database; govern Discovery schedules and MID Server architecture; implement dynamic Service Mapping; integrate CMDB with alerting, impact analysis, and root cause automation workflows; maintain CI lifecycle governance and data quality dashboards. IT Asset Management (ITAM): Hardware, Software, and Cloud Visibility: Scale ITAM across hardware, software, and cloud assets; integrate with inventory systems and cloud discovery sources; manage Software Asset Management (SAM) Pro; automate PO ingestion, contract mapping, and reclamation workflows; enable cost optimization and renewal forecasting via dashboards. Innovation and AI-Driven Evolution: Establish ServiceNow as the hub for AI-first service delivery; embed Generative AI in workflows; pilot ServiceNow LLM integrations; define guardrails for explainability and auditability; measure AI effectiveness with platform KPIs; contribute to internal AI roadmap discussions. Education, Coaching, and Organizational Enablement: Lead education and development of ServiceNow talent; coach other departments on platform capabilities; maintain an internal knowledge repository; support citizen development within guardrails; drive organization-wide enablement sessions and maintain strategic platform documentation. Qualifications
Education and Experience
Bachelor’s degree in computer science, Information Systems, Engineering, or a related field; Master’s preferred 10+ years of enterprise IT experience, including 5+ years in direct ServiceNow leadership with cross-functional delivery responsibility Deep hands-on experience with ITSM, CMDB, ITOM, HRSD, SAM, IntegrationHub, and AI-powered workflows Experience in regulated environments with fluency in PCI, SOX, GDPR, and secure data handling (PII, entitlements, encryption) Experience managing multidisciplinary teams and building stakeholder relationships across operations, business, and compliance domains Technical Skills
Mastery of ServiceNow modules including ITSM, ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB Proficient in client/server scripting (JavaScript, Glide APIs), IntegrationHub, Virtual Agent, Flow Designer, and scoped app design Experience with API-based integration using REST/SOAP, OAuth 2.0, SAML, and MID Server configuration About OneMain Financial
OneMain Financial is a leader in providing responsible access to credit for nonprime customers. Since 1912, we’ve helped people reach their financial goals with a broad suite of personal loans and other products. We’re committed to an inclusive culture, career development, and making a positive impact in our communities. Benefits
Health and wellbeing options including medical, prescription, dental, vision, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off, paid sick leave, and paid holidays Paid volunteer time Compensation: Target base salary range is based on factors including skills and experience; eligible for a competitive compensation program.
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