ServiceNow Architect

Job Title: ServiceNow Architect Duration: 6+ months contract Experience: 10+ years Location: remote ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations. What you’ll do Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption. Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps. Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end. HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows. Stand up certificate inventory/management; automate issuance/renewal and alerts. Build dashboards/KPIs; establish governance, runbooks, and guardrails. Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers. What you bring 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping. Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations. Strong Identification & Reconciliation, Data Manager, reporting/PA. Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDBITAM alignment. Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting. Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI. Nice to have Microsoft CA/public CA integrations; certificate workflows. Practical AI/GenAI pilots (intake automation, data quality suggestions). Impact/KPIs (typical) CMDB Health ≥90% for in-scope classes; duplicates ≤2%; decrease in stale CI backlog by 60%. Discovery coverage ≥95%; mapped tier-1 services with ≥95% change-impact accuracy. ITAM: Increase in reclamation rate, audit-ready license compliance, license/asset cost savings. Seniority level

Mid-Senior level Employment type

Contract Job function

Information Technology Industries

IT Services and IT Consulting Medical insurance, Vision insurance, 401(k), Disability insurance

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