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Troutman Pepper Locke LLP

Asset Manager

Troutman Pepper Locke LLP, Hartford, Connecticut, us, 06112

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Overview

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Asset Manager

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Troutman Pepper Locke LLP . The Asset Manager is responsible for the lifecycle management and governance of the Firm’s technology assets. The Asset Manager ensures that assets are properly inventoried, maintained, and disposed of according to established policies and procedures. Working in close coordination with cross-functional stakeholders (e.g., IT, Finance & Accounting, Information Security), the Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls to ensure the efficient and effective use of assets.

Responsibilities

Partner with cross-functional stakeholders for the procurement of new assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory

Collaborate with team to support in-depth reporting on development plans and schedules at a detailed asset level, including support of project budgets and key budget variances

Define and monitor asset management service levels / key performance indicators in partnership with functional leadership and solution / service team owners

Oversee the Firm’s IT asset management (ITAM) program in partnership with the ServiceNow Platform Owner, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal

Support the definition of guidelines for the use of all firm assets in partnership with Information Security

Maintain the Firm’s database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring records are accurate and up-to-date

Collaborate with stakeholders on the design and execution of standards and operational processes for configuration management

Assist in the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management)

Identify opportunities for simplification, cost savings, risk reduction, and efficiency across the Firm’s technology

Evaluate industry solutions to drive continuous improvement and automation for ongoing asset management activities

Work with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards

Partner with Information Security leads on the recurring asset management certification process in coordination with system owners

Ensure that service level agreements (SLAs) are understood and measured for delivery

Inform the strategic design of other Service Management technology systems, solutions, and/or modules that enable and/or support asset management

Stay abreast of industry trends and best practices relative to asset management, and disseminate knowledge across technical and non-technical teams

Knowledge, Skills & Capabilities

Ability to prioritize and work successfully in a time-sensitive, high-visibility environment

Strong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders

Demonstrated ability to act as a change agent, leading and inspiring others to act, even when change is unpopular

Highly motivated, analytical, organized, and efficient

Excellent problem solving and debugging skills

Ability to work well under pressure

Ability to collaborate in a team and lead others

Education & Experience

Bachelor's degree preferred, ideally in Computer Science, Finance, Information Systems, or a related technical field

Minimum of five (5) years of relevant experience, ideally in a large law firm setting, a comparable professional services organization, or a legal information services provider

Experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow)

Experience in leading and influencing staff of all levels to adopt ITAM standards, processes, and controls

Experience with business process re-engineering to achieve performance improvement outcomes

Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal Firm

Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline

Demonstrated experience designing, supporting, and continuously improving IT asset repositories

Relevant technical certification(s) preferred (e.g., ITIL v4, CITAM)

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.

Equal Employment Opportunity

Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.

Hiring Salary Range

$120,000.00 - $140,000.00

Location: Hartford, CT (as reflected in job postings)

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