Wallis Annenberg Center for the Performing Arts
Ticket Operations Specialist
Wallis Annenberg Center for the Performing Arts, Beverly Hills, California, United States, 90211
About The Job
Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and the ability to interact with a broad range of constituents. The ideal candidate is team-oriented, has strong time management, organizational, communication, and leadership skills, and can accept and respond openly to direction in a highly collaborative environment. What You’ll Do
Be the Patron Experience Champion
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis Serve as front-line support during performances, helping patrons with same-day sales and resolving ticketing concerns with grace and efficiency
Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days Maintain the integrity of Tessitura system through precise data management, inventory control, and customer record updates Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution
Drive Data and Communications
Generate targeted reports and create segmented lists that connect diverse programming with the right audiences Process subscription renewals and coordinate with Education and Community Outreach for comp ticket fulfillment Handle administrative functions including check requests, filing, and patron outreach calls
Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues with the Assistant Ticket Services Manager Serve in rotation as Event Supervisor on Duty, ensuring operations run smoothly during performances Support the General Manager with special projects and daily administrative needs as the organization grows Other duties, functions, and special projects as assigned
What We’re Looking For
1-2 years’ experience, preferably in ticketing or related education/experience Previous Tessitura experience or intermediate knowledge of computerized ticketing/CRM software; understanding of core ticketing concepts Superior interpersonal skills; ability to interact positively with diverse groups and build trust quickly in a collaborative environment Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; shows initiative and planning abilities Strong customer service skills with empathy and a commitment to exceptional service Strong written and verbal communication skills Familiarity with Microsoft Office, especially Excel; familiarity with Google Docs/Forms/Apps Self-starter who can manage multiple tasks simultaneously Hours will include evenings, weekends, and holidays as production schedules require Ability to enter data accurately into a CRM and maintain concentration over long periods Degree or certificate in theater arts or related field preferred; prior theater arts organization experience desired How You’ll Thrive Here
Service excellence mindset; energized by creating positive patron experiences Detail-oriented reliability; manage multiple tasks accurately under pressure Collaborative team player; work across departments to support operations Growth-oriented learner; stay curious about systems and processes Adaptable problem-solver; handle unexpected situations calmly Technology-savvy communicator; comfortable with ticketing systems and using tech to streamline workflows Salary & Benefits
This is a full-time, non-exempt position with a pay range of $21.25 to $21.86 per hour. Benefits include 100% paid medical (including dental, vision, and life insurance for the employee up to $25,000), paid vacation, personal and sick days, 401k, paid parking, and occasional complimentary tickets. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity. Physical Requirements
Must be able to stand or sit for extended periods, bend and reach, climb stairs, lift and move materials, and operate computers and office equipment. Reasonable accommodations may be made.
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Assists the General Manager and the Assistant Ticket Services Manager in supervising and managing the day-to-day operations of Ticket Services and Operations. Requires strong customer service and computer skills, and the ability to interact with a broad range of constituents. The ideal candidate is team-oriented, has strong time management, organizational, communication, and leadership skills, and can accept and respond openly to direction in a highly collaborative environment. What You’ll Do
Be the Patron Experience Champion
Create exceptional experiences for subscribers, donors, and ticket buyers through phone, online, and in-person support, turning every interaction into a positive connection with The Wallis Serve as front-line support during performances, helping patrons with same-day sales and resolving ticketing concerns with grace and efficiency
Master the Technical Operations
Lead daily box office operations, including pre-show setup, will-call coordination, and ticket batch printing to ensure seamless performance days Maintain the integrity of Tessitura system through precise data management, inventory control, and customer record updates Build shows, create promotional codes, manage packages and fees, and coordinate scanner setup for smooth event execution
Drive Data and Communications
Generate targeted reports and create segmented lists that connect diverse programming with the right audiences Process subscription renewals and coordinate with Education and Community Outreach for comp ticket fulfillment Handle administrative functions including check requests, filing, and patron outreach calls
Provide Leadership Support
Mentor Ticket Services Associates and troubleshoot system issues with the Assistant Ticket Services Manager Serve in rotation as Event Supervisor on Duty, ensuring operations run smoothly during performances Support the General Manager with special projects and daily administrative needs as the organization grows Other duties, functions, and special projects as assigned
What We’re Looking For
1-2 years’ experience, preferably in ticketing or related education/experience Previous Tessitura experience or intermediate knowledge of computerized ticketing/CRM software; understanding of core ticketing concepts Superior interpersonal skills; ability to interact positively with diverse groups and build trust quickly in a collaborative environment Ability to work calmly under tight deadlines and respond gracefully to high-pressure situations; shows initiative and planning abilities Strong customer service skills with empathy and a commitment to exceptional service Strong written and verbal communication skills Familiarity with Microsoft Office, especially Excel; familiarity with Google Docs/Forms/Apps Self-starter who can manage multiple tasks simultaneously Hours will include evenings, weekends, and holidays as production schedules require Ability to enter data accurately into a CRM and maintain concentration over long periods Degree or certificate in theater arts or related field preferred; prior theater arts organization experience desired How You’ll Thrive Here
Service excellence mindset; energized by creating positive patron experiences Detail-oriented reliability; manage multiple tasks accurately under pressure Collaborative team player; work across departments to support operations Growth-oriented learner; stay curious about systems and processes Adaptable problem-solver; handle unexpected situations calmly Technology-savvy communicator; comfortable with ticketing systems and using tech to streamline workflows Salary & Benefits
This is a full-time, non-exempt position with a pay range of $21.25 to $21.86 per hour. Benefits include 100% paid medical (including dental, vision, and life insurance for the employee up to $25,000), paid vacation, personal and sick days, 401k, paid parking, and occasional complimentary tickets. The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity. Physical Requirements
Must be able to stand or sit for extended periods, bend and reach, climb stairs, lift and move materials, and operate computers and office equipment. Reasonable accommodations may be made.
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