GameStop
Full Time Assistant Store Manager (Store 0916)
GameStop, San Diego, California, United States, 92189
Overview
Full Time Assistant Store Manager (Store 0916) Base pay range: $20.00/hr - $24.00/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Key responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for associates and training in company policies, procedures, practices, and guidelines.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed to ensure alignment with guest service expectations.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to shifts; knowledge of policies, inventory control, loss prevention, security, safety, and ethics.
Schedule store associates to follow guidelines, manage breaks, and maintain optimal staffing for guest service; supervise in the absence of the Store Manager.
Approve payroll and track paid time off; ensure accurate timekeeping and payments.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in proper working order.
Fulfill Omni-Channel orders daily.
Protect assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate and report concerns to the Store Manager.
Assist the store team in meeting sales, profit, and shrink targets and perform required administrative duties.
Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
Balance daily POS totals, complete closeout paperwork, and ensure adequate cash and change; conduct bank deposits as required.
Verify shipments for discrepancies, record issues, and communicate them to management; conduct merchandise counts and inventory reconciliations.
Process defectives/recalls and stock pulls promptly with proper labeling and packing.
Maintain safety awareness for associates and guests; report injuries promptly per guidelines.
Maintain store records/files neatly; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all company policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures compliance.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business/marketing/merchandising or related field preferred.
Retail management experience preferred (at least 6 months).
Retail sales, guest service, and/or management experience preferred (at least 2 years).
Video game knowledge preferred.
Key skills and abilities
Outgoing, welcoming personality with strong people skills.
Ability to assist each guest with genuine, individualized service.
Clear verbal and written communication; English required; bilingual English/Spanish preferred.
Ability to work independently and in a team in a fast-paced environment.
Strong attendance, personal appearance, safety, and respectful workplace standards.
Operate POS system; basic math and alphabetizing skills.
Flexible schedule including nights, weekends, and some holidays (minimum 3 days/week).
Demonstrate problem-solving and resilience under pressure.
Reliable, trustworthy, and able to exercise good judgment.
Able to stand, move, and lift up to 30 lbs; perform required physical tasks.
Job descriptions are subject to change at any time based on business needs. GameStop is an equal employment opportunity employer and provides accommodations in accordance with the Americans with Disabilities Act and applicable state/local law.
This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.
Pay $20.00 - $24.00
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
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Full Time Assistant Store Manager (Store 0916) Base pay range: $20.00/hr - $24.00/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Key responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for associates and training in company policies, procedures, practices, and guidelines.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed to ensure alignment with guest service expectations.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to shifts; knowledge of policies, inventory control, loss prevention, security, safety, and ethics.
Schedule store associates to follow guidelines, manage breaks, and maintain optimal staffing for guest service; supervise in the absence of the Store Manager.
Approve payroll and track paid time off; ensure accurate timekeeping and payments.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in proper working order.
Fulfill Omni-Channel orders daily.
Protect assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate and report concerns to the Store Manager.
Assist the store team in meeting sales, profit, and shrink targets and perform required administrative duties.
Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
Balance daily POS totals, complete closeout paperwork, and ensure adequate cash and change; conduct bank deposits as required.
Verify shipments for discrepancies, record issues, and communicate them to management; conduct merchandise counts and inventory reconciliations.
Process defectives/recalls and stock pulls promptly with proper labeling and packing.
Maintain safety awareness for associates and guests; report injuries promptly per guidelines.
Maintain store records/files neatly; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all company policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures compliance.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business/marketing/merchandising or related field preferred.
Retail management experience preferred (at least 6 months).
Retail sales, guest service, and/or management experience preferred (at least 2 years).
Video game knowledge preferred.
Key skills and abilities
Outgoing, welcoming personality with strong people skills.
Ability to assist each guest with genuine, individualized service.
Clear verbal and written communication; English required; bilingual English/Spanish preferred.
Ability to work independently and in a team in a fast-paced environment.
Strong attendance, personal appearance, safety, and respectful workplace standards.
Operate POS system; basic math and alphabetizing skills.
Flexible schedule including nights, weekends, and some holidays (minimum 3 days/week).
Demonstrate problem-solving and resilience under pressure.
Reliable, trustworthy, and able to exercise good judgment.
Able to stand, move, and lift up to 30 lbs; perform required physical tasks.
Job descriptions are subject to change at any time based on business needs. GameStop is an equal employment opportunity employer and provides accommodations in accordance with the Americans with Disabilities Act and applicable state/local law.
This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.
Pay $20.00 - $24.00
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
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