Valor Hospitality Partners
Guest Services Manager - Hilton Garden Inn
Valor Hospitality Partners, Haymarket, Virginia, United States, 22069
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Guest Services Manager - Hilton Garden Inn
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Valor Hospitality Partners The Hilton Garden Inn Haymarket offers a vibrant and welcoming atmosphere perfect for those looking to advance their hospitality careers. Nestled in the charming and historic town of Haymarket, Virginia, our hotel is not just a place to stay but a community hub that embodies warmth, professionalism, and excellent service. POSITION PROFILE
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction. ESSENTIAL JOB FUNCTION
Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs. Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations. Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function. Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff. Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience. Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established. Provides continuous coaching to associates and leadership to ensure success. Ability to rally and redirect a team to find creative solutions to guest challenges. Communicate to both, guests and fellow associates, professionally and positively. DESIRED SKILLS AND QUALIFICATIONS
Education:
Two to four-year college degree or equivalent education/experience. Experience:
A minimum of three years’ experience in a related or management position. Hotel experience preferred. Skills and Abilities:
Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively. Company Profile
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Benefits Package
Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
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Guest Services Manager - Hilton Garden Inn
role at
Valor Hospitality Partners The Hilton Garden Inn Haymarket offers a vibrant and welcoming atmosphere perfect for those looking to advance their hospitality careers. Nestled in the charming and historic town of Haymarket, Virginia, our hotel is not just a place to stay but a community hub that embodies warmth, professionalism, and excellent service. POSITION PROFILE
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction. ESSENTIAL JOB FUNCTION
Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs. Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations. Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function. Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff. Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience. Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established. Provides continuous coaching to associates and leadership to ensure success. Ability to rally and redirect a team to find creative solutions to guest challenges. Communicate to both, guests and fellow associates, professionally and positively. DESIRED SKILLS AND QUALIFICATIONS
Education:
Two to four-year college degree or equivalent education/experience. Experience:
A minimum of three years’ experience in a related or management position. Hotel experience preferred. Skills and Abilities:
Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively. Company Profile
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Benefits Package
Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
#J-18808-Ljbffr