PetSmart
Overview
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for all pet habitats, and care for sick store-owned pets. Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for sound merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures to uphold brand promise and respond to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and other store metrics. Leverages Home Office resources to submit and follow up on store-related work orders. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Responsible for employment decisions and associate development. Physical demands and work environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require lifting up to 50 pounds regularly and up to 100+ pounds occasionally with assistance. Live animals handling is common. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other
Do What You Love. Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. This job summary describes general duties and is not exhaustive. Pay is based on experience and location. Benefits described at https://benefits.petsmart.com/us/ EEO and other notices
PetSmart is an equal opportunity employer. Applicants must be over 18 (except where required by local law). Fair Chance ordinances may apply in Waterloo, San Francisco, and Los Angeles locations. We will consider qualified applicants with arrest and conviction records as allowed by law.
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PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary depending on store characteristics and needs: People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards for all pet habitats, and care for sick store-owned pets. Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for sound merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures to uphold brand promise and respond to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and other store metrics. Leverages Home Office resources to submit and follow up on store-related work orders. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Responsible for employment decisions and associate development. Physical demands and work environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. May require lifting up to 50 pounds regularly and up to 100+ pounds occasionally with assistance. Live animals handling is common. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other
Do What You Love. Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. This job summary describes general duties and is not exhaustive. Pay is based on experience and location. Benefits described at https://benefits.petsmart.com/us/ EEO and other notices
PetSmart is an equal opportunity employer. Applicants must be over 18 (except where required by local law). Fair Chance ordinances may apply in Waterloo, San Francisco, and Los Angeles locations. We will consider qualified applicants with arrest and conviction records as allowed by law.
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