JPMorganChase
Branch Operations Lead - Ellisville Branch - Ellisville, MO
JPMorganChase, Ellisville, Missouri, United States
Overview
Branch Operations Lead - Ellisville Branch - Ellisville, MO. At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients\' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. You will assist clients with transactions, promote self-service options, and build lasting relationships while reviewing branch operations and keeping the team informed about the latest policies and procedures. Your leadership will ensure that the branch meets and exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively. Anticipate needs while checking them into the waiting queue for a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly while adhering to bank policies and procedures.
Introduce clients to the branch team, collaborate to deliver seamless service, and assist with specialized financial needs to elevate the client experience.
Simplify clients\' banking experience by sharing self-service options for 24/7 access to accounts.
Support all aspects of branch operations with a focus on loss control, compliance, and audits to ensure smooth and secure branch operation.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements.
Keen attention to detail and organizational skills to juggle multiple tasks.
Leadership skills and operational proficiency to ensure transaction accuracy and foster a collaborative team environment.
Ability to educate the branch team and partners, keeping everyone connected and informed.
Strong client relationship skills and the ability to educate and refer clients to experts as needed.
1+ years of retail banking experience.
High school diploma, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successfully complete the Branch Operations Lead Training Program before placement.
Travel as required for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, including health care coverage, retirement savings, backup childcare, tuition reimbursement, mental health support, and more. Details about total compensation and benefits will be provided during the hiring process.
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we make reasonable accommodations for applicants and employees with religious practices or health needs. Visit our FAQs for information about accommodations.
About The Team Our Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth and offer the most-used digital solutions while prioritizing customer satisfaction.
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Branch Operations Lead - Ellisville Branch - Ellisville, MO. At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients\' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. You will assist clients with transactions, promote self-service options, and build lasting relationships while reviewing branch operations and keeping the team informed about the latest policies and procedures. Your leadership will ensure that the branch meets and exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively. Anticipate needs while checking them into the waiting queue for a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly while adhering to bank policies and procedures.
Introduce clients to the branch team, collaborate to deliver seamless service, and assist with specialized financial needs to elevate the client experience.
Simplify clients\' banking experience by sharing self-service options for 24/7 access to accounts.
Support all aspects of branch operations with a focus on loss control, compliance, and audits to ensure smooth and secure branch operation.
Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements.
Keen attention to detail and organizational skills to juggle multiple tasks.
Leadership skills and operational proficiency to ensure transaction accuracy and foster a collaborative team environment.
Ability to educate the branch team and partners, keeping everyone connected and informed.
Strong client relationship skills and the ability to educate and refer clients to experts as needed.
1+ years of retail banking experience.
High school diploma, GED, or foreign equivalent.
Ability to work branch hours including weekends and evenings.
Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successfully complete the Branch Operations Lead Training Program before placement.
Travel as required for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity. We also offer a range of benefits and programs to meet employee needs, including health care coverage, retirement savings, backup childcare, tuition reimbursement, mental health support, and more. Details about total compensation and benefits will be provided during the hiring process.
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and we make reasonable accommodations for applicants and employees with religious practices or health needs. Visit our FAQs for information about accommodations.
About The Team Our Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We lead in credit card sales and deposit growth and offer the most-used digital solutions while prioritizing customer satisfaction.
#J-18808-Ljbffr