Kasa
Overview
Senior Vice President of Operations at
Kasa . Remote (U.S. based). Reports to CEO and interfaces with the Board of Directors. Lead the operational performance and guest experience across Kasa's portfolio with ambition to expand globally. About Kasa: Kasa is a tech-enabled hotel and apartment hotel brand and manager that uses a hospitality operating system to improve profitability while delivering a digitally forward guest experience. We partner with owners of multifamily and boutique properties to provide stylish, professionally managed accommodations for business and leisure travelers. We prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue. Responsibilities
Drive operational performance across 85+ properties with plans to scale to 200+ and beyond. Set and execute property-level business plans to achieve NOI, guest review scores, and owner satisfaction targets. Elevate on-site experience visually, functionally, and culturally to meet a consistent customer promise. Own quality assurance across the portfolio: cleanliness, repair response, check-in readiness, and maintenance. Use data to identify root causes of issues, differentiate between one-off problems and systemic patterns, and implement improvements. Train regional and property-level teams to adopt a data-driven mindset and to measure and report improvements over time. Team & Talent Leadership
Hire, develop, and inspire high-performing on-site operations teams across three U.S. regions (10+ P&L Owners, 170+ team members and growing). Build and deploy training programs to onboard and upskill on-property talent. Create systems to evaluate talent, address underperformance early, and drive continuous improvement. Foster a culture of performance, integrity, and constructive feedback across properties. Systems Thinking & Central Operations
Oversee centralized operations (housekeeping, maintenance coordination, customer service systems, People Ops) to ensure consistency and scale. Drive innovation in operational systems and partner with Tech & Product to deploy AI-powered tools that reduce cost and increase speed and accuracy. Translate qualitative property feedback into quantitative system upgrades and vice versa; address root causes for lasting progress. On-Site-First Leadership
Spend significant time on the ground at properties; balance day-to-day realities with system-level improvements. Own and evaluate the physical environment to ensure it meets guest and operator standards. Activate non-room revenue opportunities where applicable (e.g., café, retail, F&B, events). Executive Partnership & Strategy
Represent on-site operations in company-wide strategy discussions. Lead Monthly Business Reviews for on-site operations with accountable deliverables and timelines. Partner with Product, Technology, and AI teams to ensure technology amplifies front-lines performance. Support CEO and Real Estate teams in building trust with owners; align regions while allowing local flexibility and scalable innovations. Success in this Role
First 60 Days Conduct operational deep dive across regions and centralized ops; identify highest leverage root causes and build a plan to address them. Define what great looks like across guest experience, team structure, and P&L. Build trust with on-site teams via property visits and listening tours. Implement quick wins to improve operating performance. Year 1 Key Outcomes Material increase in Operating Profit across properties; improved guest scores and reputation portfolio-wide. Elevated performance of regional and property-level teams; reduce variance and build a high-accountability, high-impact operating culture. Organizational structure adjustments to improve accountability and local autonomy; scalable operating system improvements. Design and implement a performance-based incentive system aligned with company goals. Be a trusted voice with the Board on operational performance and risk. Who You Are
Required Experience
15+ years in hotel or hospitality operations with multi-property, multi-region leadership. Proven track record of owning full P&L and improving bottom-line results across large portfolios. Strong history of hiring, developing, and retaining on-site talent; high standards. Ability to evaluate and improve physical guest spaces (FF&E, signage, sound, scent). Experience managing centralized ops programs and implementing scalable operational technology. Ideal Qualities
Blend traditional hospitality instincts with a modern, tech-forward mindset. Road warrior who thrives on-site with teams and guests. Know what good looks like and push for excellence. Accountable, asks tough questions, and builds high-performing cultures. Guest-obsessed; embodies the Beloved by Guests value. Owner-oriented; drives profitability and earns trust from real estate partners. Excited about using AI and automation to drive performance. Why Join Kasa
Lead operations for a fast-scaling, AI-forward hospitality brand. Shape scalable, tech-enabled hospitality delivery. Build and scale an on-site operating model with full P&L ownership. Work with a founder-CEO and top leadership. Build a portfolio you can be proud of. Benefits
Remote work with flexible locations and distributed team. Kasa Travel Credit for free stays and discounts for friends and family. Competitive salary with performance-based bonus and equity; base pay range may change with market conditions. Generous stock option plan to incentivize ownership mindset. Flexible PTO; cell phone reimbursement; 401(k) with company match; comprehensive health options including fertility coverage. Other perks: wifi stipend, home office stipend, and more. Equal Opportunity Employer. Kasa does not discriminate on basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other status protected by law. E-Verify participant. Details and consumer guidance available via links in the original posting. US-based applicants may refer to the FTC consumer guidance for details.
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Senior Vice President of Operations at
Kasa . Remote (U.S. based). Reports to CEO and interfaces with the Board of Directors. Lead the operational performance and guest experience across Kasa's portfolio with ambition to expand globally. About Kasa: Kasa is a tech-enabled hotel and apartment hotel brand and manager that uses a hospitality operating system to improve profitability while delivering a digitally forward guest experience. We partner with owners of multifamily and boutique properties to provide stylish, professionally managed accommodations for business and leisure travelers. We prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue. Responsibilities
Drive operational performance across 85+ properties with plans to scale to 200+ and beyond. Set and execute property-level business plans to achieve NOI, guest review scores, and owner satisfaction targets. Elevate on-site experience visually, functionally, and culturally to meet a consistent customer promise. Own quality assurance across the portfolio: cleanliness, repair response, check-in readiness, and maintenance. Use data to identify root causes of issues, differentiate between one-off problems and systemic patterns, and implement improvements. Train regional and property-level teams to adopt a data-driven mindset and to measure and report improvements over time. Team & Talent Leadership
Hire, develop, and inspire high-performing on-site operations teams across three U.S. regions (10+ P&L Owners, 170+ team members and growing). Build and deploy training programs to onboard and upskill on-property talent. Create systems to evaluate talent, address underperformance early, and drive continuous improvement. Foster a culture of performance, integrity, and constructive feedback across properties. Systems Thinking & Central Operations
Oversee centralized operations (housekeeping, maintenance coordination, customer service systems, People Ops) to ensure consistency and scale. Drive innovation in operational systems and partner with Tech & Product to deploy AI-powered tools that reduce cost and increase speed and accuracy. Translate qualitative property feedback into quantitative system upgrades and vice versa; address root causes for lasting progress. On-Site-First Leadership
Spend significant time on the ground at properties; balance day-to-day realities with system-level improvements. Own and evaluate the physical environment to ensure it meets guest and operator standards. Activate non-room revenue opportunities where applicable (e.g., café, retail, F&B, events). Executive Partnership & Strategy
Represent on-site operations in company-wide strategy discussions. Lead Monthly Business Reviews for on-site operations with accountable deliverables and timelines. Partner with Product, Technology, and AI teams to ensure technology amplifies front-lines performance. Support CEO and Real Estate teams in building trust with owners; align regions while allowing local flexibility and scalable innovations. Success in this Role
First 60 Days Conduct operational deep dive across regions and centralized ops; identify highest leverage root causes and build a plan to address them. Define what great looks like across guest experience, team structure, and P&L. Build trust with on-site teams via property visits and listening tours. Implement quick wins to improve operating performance. Year 1 Key Outcomes Material increase in Operating Profit across properties; improved guest scores and reputation portfolio-wide. Elevated performance of regional and property-level teams; reduce variance and build a high-accountability, high-impact operating culture. Organizational structure adjustments to improve accountability and local autonomy; scalable operating system improvements. Design and implement a performance-based incentive system aligned with company goals. Be a trusted voice with the Board on operational performance and risk. Who You Are
Required Experience
15+ years in hotel or hospitality operations with multi-property, multi-region leadership. Proven track record of owning full P&L and improving bottom-line results across large portfolios. Strong history of hiring, developing, and retaining on-site talent; high standards. Ability to evaluate and improve physical guest spaces (FF&E, signage, sound, scent). Experience managing centralized ops programs and implementing scalable operational technology. Ideal Qualities
Blend traditional hospitality instincts with a modern, tech-forward mindset. Road warrior who thrives on-site with teams and guests. Know what good looks like and push for excellence. Accountable, asks tough questions, and builds high-performing cultures. Guest-obsessed; embodies the Beloved by Guests value. Owner-oriented; drives profitability and earns trust from real estate partners. Excited about using AI and automation to drive performance. Why Join Kasa
Lead operations for a fast-scaling, AI-forward hospitality brand. Shape scalable, tech-enabled hospitality delivery. Build and scale an on-site operating model with full P&L ownership. Work with a founder-CEO and top leadership. Build a portfolio you can be proud of. Benefits
Remote work with flexible locations and distributed team. Kasa Travel Credit for free stays and discounts for friends and family. Competitive salary with performance-based bonus and equity; base pay range may change with market conditions. Generous stock option plan to incentivize ownership mindset. Flexible PTO; cell phone reimbursement; 401(k) with company match; comprehensive health options including fertility coverage. Other perks: wifi stipend, home office stipend, and more. Equal Opportunity Employer. Kasa does not discriminate on basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other status protected by law. E-Verify participant. Details and consumer guidance available via links in the original posting. US-based applicants may refer to the FTC consumer guidance for details.
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