Inside Higher Ed
PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Af
Inside Higher Ed, Boston, Massachusetts, us, 02298
PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs
Located on the 1st floor and reporting directly to the Practice Manager. This position has 2 components: Registration Supervisor & Patient Intake Supervisor. Registration Supervisor : manage, guide and direct the daily work flow of the 1st Floor Clinical Affairs Staff; supervise staff at the first floor reception desk responsible for registering new patients for all treatment centers in GSDM; mentor staff, provide cross-training and support a team-centered environment; implement changes to support growth of business operations; assist with interview process, staffing concerns and disciplinary issues; provide backup to the Practice Manager, including documenting staff issues, addressing patient concerns, ensuring full chair utilization in clinic schedules, running Salud reports (unauthorized p-notes, missing notes & open sessions), screening appointment status reports, income reports, attending meetings and other operational items. Patient Intake Supervisor : directs patient access to BUSDM through outside phone calls, in-person encounters, internal referrals and Student Discount Program registrants; provides in depth knowledge of BUSDM processes and policies to prospective patients; as first point of contact, requires excellent customer service skills, broad-judgment, independent thinking, and problem solving; provides support and direction to BUSDM faculty and staff; 80-90% of all calls will be resolved on the first call; expect to schedule 500-600 new patient appointments per month; strong keyboarding, written and verbal communication skills. Required Skills
Bachelor\'s degree required and 1-3 years\' experience; supervisory experience preferred; strong written and verbal communication skills in English required Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: Grade 47
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Located on the 1st floor and reporting directly to the Practice Manager. This position has 2 components: Registration Supervisor & Patient Intake Supervisor. Registration Supervisor : manage, guide and direct the daily work flow of the 1st Floor Clinical Affairs Staff; supervise staff at the first floor reception desk responsible for registering new patients for all treatment centers in GSDM; mentor staff, provide cross-training and support a team-centered environment; implement changes to support growth of business operations; assist with interview process, staffing concerns and disciplinary issues; provide backup to the Practice Manager, including documenting staff issues, addressing patient concerns, ensuring full chair utilization in clinic schedules, running Salud reports (unauthorized p-notes, missing notes & open sessions), screening appointment status reports, income reports, attending meetings and other operational items. Patient Intake Supervisor : directs patient access to BUSDM through outside phone calls, in-person encounters, internal referrals and Student Discount Program registrants; provides in depth knowledge of BUSDM processes and policies to prospective patients; as first point of contact, requires excellent customer service skills, broad-judgment, independent thinking, and problem solving; provides support and direction to BUSDM faculty and staff; 80-90% of all calls will be resolved on the first call; expect to schedule 500-600 new patient appointments per month; strong keyboarding, written and verbal communication skills. Required Skills
Bachelor\'s degree required and 1-3 years\' experience; supervisory experience preferred; strong written and verbal communication skills in English required Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Job Location: Boston, MA Position Type: Full-Time/Regular Salary Grade: Grade 47
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