Oak View Group
General Manager, FSH | Full-Time | CFG Bank Arena
Oak View Group, Baltimore, Maryland, United States, 21276
General Manager, FSH | Full-Time | CFG Bank Arena
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes influential, high-attendance arenas, convention centers, music festivals, performing arts centers, and cultural institutions.
Position Summary
The
General Manager, FSH
is responsible for the efficient, professional and profitable operation of the food service operations at the assigned venue. This individual oversees every managerial, full-time and part-time position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.
This role will pay a salary of $115,000-$120,000 and is bonus eligible.
Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
Note:
This position will remain open until December 5, 2025.
About The Venue
CFG Bank Arena
is home to iconic concerts and shows. Recently, it underwent a massive $200+ million renovation to transform Baltimore's arena into a modern entertainment and hospitality destination. CFG Bank Arena was named the 4th Highest Grossing Venue Worldwide (10,001-15,000 capacity) by Billboard.
Responsibilities
Ensure legal, efficient, professional and profitable operation of the assigned venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L statements.
Make final decisions on equipment purchases and leases.
Resolve conflicts; engage in mediation, arbitration and labor negotiations when applicable.
Author, review and amend policies and procedures as required.
Author and amend contracts; authorize terms.
Oversee scheduling and labor allocation.
Analyze ticket sales to anticipate staffing needs and determine POS to guest ratios.
Evaluate historical sales and purchasing data to identify patterns and cost of goods.
Program and maintain the POS system for accurate financial reporting and accountability.
Direct and assist managers in preparing and attaining future goals.
Provide direction to directors or managers and follow up on assignments.
Inspect operations regularly to maintain established quality standards.
Prepare required reports accurately and on time; coordinate with department heads to ensure timely submission.
Develop an effective management team and provide necessary guidance for performance.
Review menus and marketing plans with appropriate department heads.
Establish and maintain positive relationships with show managers, suppliers, vendors and the public.
Perform other duties as assigned by the District General Manager.
Qualifications
MA or MS; BA or BS with a business-related major.
Minimum 5 years of management experience in food-related or concessions industry.
Concessions Manager Certificate from the National Association of Concessionaires.
Nationally recognized, advanced food service sanitation training certification.
Strong communication skills with employees, co-workers, volunteers, management staff and guests.
Ability to make sound business and operations decisions quickly and under pressure.
English literacy (speaking, reading, writing).
Proficiency with computer applications: Microsoft Office, POS systems, timekeeping systems.
Ability to work well in a fast-paced, team-oriented, event-driven environment.
Thorough knowledge of all concessions and premium services locations, equipment, evacuation procedures, and facility access.
Valid Food Handlers certificate and Alcohol Service Permit if required by state/local government.
Strong knowledge of sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards.
Ability to perform basic and complex math operations and handle cash accurately.
Commitment to integrity, professionalism, ethics and confidentiality.
Ability to work independently with minimal direction.
Experience working in a Union environment is required.
Experience in a fast-paced arena or stadium is preferred.
Accounting minor or credits are preferred.
Equal Opportunity Employer
Oak View Group is an equal opportunity employer. We will not discriminate against applicants or employees on any legally recognized basis including veteran status, uniform service member status, race, color, religion, sex, national origin, age, disability, genetic information, or any other protected class under federal, state, or local law.
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Entertainment Providers
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Position Summary
The
General Manager, FSH
is responsible for the efficient, professional and profitable operation of the food service operations at the assigned venue. This individual oversees every managerial, full-time and part-time position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.
This role will pay a salary of $115,000-$120,000 and is bonus eligible.
Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
Note:
This position will remain open until December 5, 2025.
About The Venue
CFG Bank Arena
is home to iconic concerts and shows. Recently, it underwent a massive $200+ million renovation to transform Baltimore's arena into a modern entertainment and hospitality destination. CFG Bank Arena was named the 4th Highest Grossing Venue Worldwide (10,001-15,000 capacity) by Billboard.
Responsibilities
Ensure legal, efficient, professional and profitable operation of the assigned venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L statements.
Make final decisions on equipment purchases and leases.
Resolve conflicts; engage in mediation, arbitration and labor negotiations when applicable.
Author, review and amend policies and procedures as required.
Author and amend contracts; authorize terms.
Oversee scheduling and labor allocation.
Analyze ticket sales to anticipate staffing needs and determine POS to guest ratios.
Evaluate historical sales and purchasing data to identify patterns and cost of goods.
Program and maintain the POS system for accurate financial reporting and accountability.
Direct and assist managers in preparing and attaining future goals.
Provide direction to directors or managers and follow up on assignments.
Inspect operations regularly to maintain established quality standards.
Prepare required reports accurately and on time; coordinate with department heads to ensure timely submission.
Develop an effective management team and provide necessary guidance for performance.
Review menus and marketing plans with appropriate department heads.
Establish and maintain positive relationships with show managers, suppliers, vendors and the public.
Perform other duties as assigned by the District General Manager.
Qualifications
MA or MS; BA or BS with a business-related major.
Minimum 5 years of management experience in food-related or concessions industry.
Concessions Manager Certificate from the National Association of Concessionaires.
Nationally recognized, advanced food service sanitation training certification.
Strong communication skills with employees, co-workers, volunteers, management staff and guests.
Ability to make sound business and operations decisions quickly and under pressure.
English literacy (speaking, reading, writing).
Proficiency with computer applications: Microsoft Office, POS systems, timekeeping systems.
Ability to work well in a fast-paced, team-oriented, event-driven environment.
Thorough knowledge of all concessions and premium services locations, equipment, evacuation procedures, and facility access.
Valid Food Handlers certificate and Alcohol Service Permit if required by state/local government.
Strong knowledge of sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards.
Ability to perform basic and complex math operations and handle cash accurately.
Commitment to integrity, professionalism, ethics and confidentiality.
Ability to work independently with minimal direction.
Experience working in a Union environment is required.
Experience in a fast-paced arena or stadium is preferred.
Accounting minor or credits are preferred.
Equal Opportunity Employer
Oak View Group is an equal opportunity employer. We will not discriminate against applicants or employees on any legally recognized basis including veteran status, uniform service member status, race, color, religion, sex, national origin, age, disability, genetic information, or any other protected class under federal, state, or local law.
Job Details
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Entertainment Providers
Referrals increase your chances of interviewing at Oak View Group. Get notified about new General Manager jobs in Baltimore, MD.
#J-18808-Ljbffr