Omni Hotels & Resorts
Director of Catering and Convention Services
Omni Hotels & Resorts, Washington, District of Columbia, us, 20022
Director of Catering and Convention Services
Shoreham Hotel
Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.
Overview Fantastic opportunity to oversee the Catering & Conference Services Departments while being dedicated to providing a world-class guest experience and balancing profitability, all while working in such a beautiful historic building. This position is eligible for the Omni Director of Catering & Convention Services Incentive plan.
Responsibilities
Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department.
Responsible for the Department’s customer service scores as measured by meeting planner surveys.
Responsible for the achievement of the Department’s revenue targets.
Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.
Works with outside vendor to develop customer-friendly format of Banquet Menus.
Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.
Responsible for accurate capacity charts of event spaces.
Responsible for ensuring Banquet Menu pricing is consistent with the market.
Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.
Ensures that all procedures, policies, and guidelines, as established by Omni Shoreham, are being followed by department personnel.
Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments.
Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
Manages department payroll on a weekly basis.
Attends and holds meetings as necessary.
Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
Advises hotel department heads of special requirements of groups coming into the hotel.
Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
Perform any other duties assigned by management.
Qualifications
Must have a Bachelor's degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel.
Able to work flexible schedule and holidays.
Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
Able to collect accurate information and resolve conflicts.
Experienced in budgeting/forecasting.
Able to manage multiple tasks at all times and have excellent organizational skills.
Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.
Delphi FDC experience preferable.
Pay range: $135,000 to $145,000. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
#J-18808-Ljbffr
Overview Fantastic opportunity to oversee the Catering & Conference Services Departments while being dedicated to providing a world-class guest experience and balancing profitability, all while working in such a beautiful historic building. This position is eligible for the Omni Director of Catering & Convention Services Incentive plan.
Responsibilities
Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department.
Responsible for the Department’s customer service scores as measured by meeting planner surveys.
Responsible for the achievement of the Department’s revenue targets.
Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.
Works with outside vendor to develop customer-friendly format of Banquet Menus.
Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.
Responsible for accurate capacity charts of event spaces.
Responsible for ensuring Banquet Menu pricing is consistent with the market.
Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.
Ensures that all procedures, policies, and guidelines, as established by Omni Shoreham, are being followed by department personnel.
Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments.
Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
Manages department payroll on a weekly basis.
Attends and holds meetings as necessary.
Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
Advises hotel department heads of special requirements of groups coming into the hotel.
Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
Perform any other duties assigned by management.
Qualifications
Must have a Bachelor's degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel.
Able to work flexible schedule and holidays.
Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
Able to collect accurate information and resolve conflicts.
Experienced in budgeting/forecasting.
Able to manage multiple tasks at all times and have excellent organizational skills.
Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.
Delphi FDC experience preferable.
Pay range: $135,000 to $145,000. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
#J-18808-Ljbffr