Lead Installer HVAC

Oncourse Home Solutions (OHS) is a people-centric organization owned by Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We serve 1.8+ million customers across the U.S. Our mission is to create lasting value for customers and partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable. We are committed to diversity and an environment where employees, customers, and partners feel valued, respected, and supported. Position Summary The Lead Installer is responsible for completing a variety of tasks associated with quality installation of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to the assigned job site on time, and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires a valid driver’s license to drive a company vehicle and refrigerant certification. This individual will work and drive safely at all times in maintenance of residential HVAC equipment. This position is based in our Chicagoland office in Naperville, IL. The individual will participate in a rotating on-call schedule and accept off-shift work during peak workload when needed. All technicians will promote warranty products to Oncourse Home Solutions customers. Responsibilities Continuously provide the customer with the highest levels of customer service. Understand and comply with all safety policies, including calibrating gas sensing tools monthly. Install most furnaces, condensers, humidifiers and accessories with minimal assistance. Master all electrical wiring of furnaces, condensers and thermostats, including high and low voltage wiring. Understand and comply with NHS inventory policies and procedures; be accountable for inventory used in his/her work. Install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant lines to air conditioning units, including soldering and brazing. Complete tasks such as billing customers, ordering parts, and handling paperwork accurately and timely. Install HVAC equipment according to manufacturer instructions; manage travel time efficiently and participate in inventory activities as needed. Demonstrate technical competence and use analytical approaches to solve problems. Comply with corporate and department policies; develop credibility with coworkers and leadership. Diagnose problems or conditions accurately and use good judgment with customers to provide excellent service. Collaborate with the PHS Prevention and Safety Team to prioritize safety by reporting good catches from the field. Maintain productivity, quality and safety metrics as outlined by the NHS Field Operations Department; pursue ongoing training and development. Work in environments with varying conditions, wear PPE as required, and manage physical duties including lifting up to 50-60 lbs. Qualifications High School diploma/GED or equivalent work experience required. HVAC certification OR vocational/skill training in HVAC, in lieu of certification. Valid driver’s license; refrigerant certification. Proficiency in Microsoft and Google Suites; ability to use an iPad. We are Excited if this is You! Compensation and Benefits Base pay range: $50,000 - $70,000 USD annually, with potential for performance-based bonus or commissions depending on qualifications and location. Competitive compensation and comprehensive benefits package, including medical, dental, vision, paid disability, 401(k) with company match, generous PTO, education assistance, FSA/HSA options, employee wellness resources, and a vibrant company culture. Healthcare, life insurance, retirement, commuter benefits, and education reimbursement are included where applicable. Other Details Seniority level: Associate Employment type: Full-time Job function: Management and Manufacturing Industries: Consumer Services Oncourse Home Solutions is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, disability, protected Veteran status, or any other characteristic protected by law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience free from discrimination, retaliation, and harassment.

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