Danaher Life Sciences
Field Service Manager- South Bay/San Francisco
Danaher Life Sciences, San Francisco, California, United States, 94199
Field Service Manager - South Bay / San Francisco
Beckman Coulter Diagnostics, part of Danaher’s operating companies, focuses on improving patient health through clinical diagnostics. This Field Service Manager role directs and leads the field service organization for the San Francisco territory, owning all field service resources and service delivery within the defined area (installations and implementations, preventative maintenance, break/fix service, and proactive post-sale service). The role includes P&L responsibility for the Service business, with direct revenue in excess of $10M and costs in excess of $5M. This position is remote, covering the San Francisco Territory, and is part of the North America Field Technical Service organization. The role reports to the Senior Field Service Manager – West Coast Region and is based in the NACO Field Services team.
In this role, you will have the opportunity to:
Regularly visit clients and customers to maintain and expand the customer network and develop new opportunities in partnership with the sales team.
Lead a team of Field Service Engineers, overseeing training and professional development; establish goals and objectives; lead recruitment to build the team.
Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first-time fix rate, employee satisfaction, and expense control.
Collaborate with the coordination team to manage preventive maintenance (PM), modifications (MOD), and daily service-call workload balancing.
Manage and resolve high-pressure customer issues, including product performance issues and technical escalations.
Lead projects and map continuous improvements using the Danaher Business System (DBS) to drive sustainable outcomes at the NACO level.
The Essential Requirements Of The Job Include
Bachelor’s Degree with 9+ years’ experience OR Master’s Degree with 7+ years’ experience
3+ years’ experience in people management (direct reports)
Working knowledge of Field Customer Support, Service Contracting, and related subfields
Knowledge of customer relationships and customer satisfaction methodologies
Ability to travel up to 50% within the region
It would be a plus if you also possess previous experience in:
Previous 5+ years’ experience managing people
Knowledge of the medical diagnostic industry – trends, pitfalls and challenges
Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation
At Beckman Coulter Diagnostics we support flexible, remote working arrangements for eligible roles. This position is eligible for remote work from your home. Additional information about this remote work arrangement will be provided by your interview team.
Compensation and Benefits The salary range for this role is
$135,000.00-$150,000.00 . This range is the amount the company believes is the range of possible compensation at the time of posting and may be modified in the future. The role is eligible for bonus/incentive pay and housing allowance. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of any bonus, commission, benefits, or other compensation is at the company’s sole discretion and may be modified in accordance with the law.
Beckman Coulter Diagnostics and Danaher Corporation are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact: 1-202-419-7762 or applyassistance@danaher.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Operations
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In this role, you will have the opportunity to:
Regularly visit clients and customers to maintain and expand the customer network and develop new opportunities in partnership with the sales team.
Lead a team of Field Service Engineers, overseeing training and professional development; establish goals and objectives; lead recruitment to build the team.
Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first-time fix rate, employee satisfaction, and expense control.
Collaborate with the coordination team to manage preventive maintenance (PM), modifications (MOD), and daily service-call workload balancing.
Manage and resolve high-pressure customer issues, including product performance issues and technical escalations.
Lead projects and map continuous improvements using the Danaher Business System (DBS) to drive sustainable outcomes at the NACO level.
The Essential Requirements Of The Job Include
Bachelor’s Degree with 9+ years’ experience OR Master’s Degree with 7+ years’ experience
3+ years’ experience in people management (direct reports)
Working knowledge of Field Customer Support, Service Contracting, and related subfields
Knowledge of customer relationships and customer satisfaction methodologies
Ability to travel up to 50% within the region
It would be a plus if you also possess previous experience in:
Previous 5+ years’ experience managing people
Knowledge of the medical diagnostic industry – trends, pitfalls and challenges
Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation
At Beckman Coulter Diagnostics we support flexible, remote working arrangements for eligible roles. This position is eligible for remote work from your home. Additional information about this remote work arrangement will be provided by your interview team.
Compensation and Benefits The salary range for this role is
$135,000.00-$150,000.00 . This range is the amount the company believes is the range of possible compensation at the time of posting and may be modified in the future. The role is eligible for bonus/incentive pay and housing allowance. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and a 401(k) plan for eligible employees.
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of any bonus, commission, benefits, or other compensation is at the company’s sole discretion and may be modified in accordance with the law.
Beckman Coulter Diagnostics and Danaher Corporation are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact: 1-202-419-7762 or applyassistance@danaher.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Operations
#J-18808-Ljbffr