Watsco
Job Title
Essential Duties Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets. Proactively troubleshoot and resolve issues that arise during the warranty claims and returns process. Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures. Ensure that failed warranty material is returned to OEM or vendors as required. Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership. Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM. Ensure that warranty cores are handled with the dealership's parts department regularly. Refile claims within the appropriate time frame. Send reports to management. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications Minimum of 2 years of experience in warranty, preferably HVAC industry. Proven ability to set monthly targets from corporate goals. Mathematical accuracy and a basic familiarity with accounting principles. Demonstrated experience in customer communications and customer satisfaction Excellent verbal and written communication skills along with problem-solving abilities. Excellent organizational skills. Preferred Qualifications: Proficiency in working with Excel, Word, and Mincron system. Ability to work independently to meet assigned goals. Strong technical understanding of HVAC and components. Bilingual preferred. Work Schedule: Monday-Friday 7:30am-4:30pm. Some travel is required. Physical Demands Demand Frequency: Sedentary Lifting 0-10 pounds OccasionalLight Lifting 10-20 pounds OccasionalModerate Lifting 20 to 50 pounds NeverHeavy Lifting 50 to 100 pounds NeverPulling/Pushing, Carrying OccasionalReaching or working above shoulder OccasionalWalking FrequentStanding FrequentSitting ConstantStooping NeverKneeling NeverRepeated Bending NeverClimbing NeverDesk Work/Computer use/Telephone use ConstantOperating a motor vehicle NeverOperating a commercial vehicle NeverOperating warehouse equipment, forklift, baseloid lift etc NeverOther Talk, Drive, visit customers etc. Frequent EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Essential Duties Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets. Proactively troubleshoot and resolve issues that arise during the warranty claims and returns process. Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures. Ensure that failed warranty material is returned to OEM or vendors as required. Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership. Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM. Ensure that warranty cores are handled with the dealership's parts department regularly. Refile claims within the appropriate time frame. Send reports to management. In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications Minimum of 2 years of experience in warranty, preferably HVAC industry. Proven ability to set monthly targets from corporate goals. Mathematical accuracy and a basic familiarity with accounting principles. Demonstrated experience in customer communications and customer satisfaction Excellent verbal and written communication skills along with problem-solving abilities. Excellent organizational skills. Preferred Qualifications: Proficiency in working with Excel, Word, and Mincron system. Ability to work independently to meet assigned goals. Strong technical understanding of HVAC and components. Bilingual preferred. Work Schedule: Monday-Friday 7:30am-4:30pm. Some travel is required. Physical Demands Demand Frequency: Sedentary Lifting 0-10 pounds OccasionalLight Lifting 10-20 pounds OccasionalModerate Lifting 20 to 50 pounds NeverHeavy Lifting 50 to 100 pounds NeverPulling/Pushing, Carrying OccasionalReaching or working above shoulder OccasionalWalking FrequentStanding FrequentSitting ConstantStooping NeverKneeling NeverRepeated Bending NeverClimbing NeverDesk Work/Computer use/Telephone use ConstantOperating a motor vehicle NeverOperating a commercial vehicle NeverOperating warehouse equipment, forklift, baseloid lift etc NeverOther Talk, Drive, visit customers etc. Frequent EEO Statement: Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.