Senior Vice President, Costco Cardmember Experience Job at Confidential in Jacks
Confidential, Jacksonville, FL, US, 32099
Senior Vice President, Costco Cardmember Experience
About the Company
Renowned commercial investment banking company with an international reach
Industry
Financial Services
Type
Public Company
Founded
1812
Employees
10,001+
Categories
- Wealth Management
- Credit Cards
- Banking
- Financial Services
- Banking & Mortgages
- Consulting & Professional Services
- Brokerage
- Business
- Common Purpose
- Finance
- Financial Ingenuity
- Financial Responsibility
- Global Bank
- Investing
- Investment Banking
- Responsible Finance
- Global Banking
- Global Finance
- Investment Bank
- Insurance
- Asset Management
- Investment Management
- Financial Transactions
- International Trade
- Capital Management
- Assistance Services
- Risk Analysis
- Home Ownership
- Lending Services
- Financial Trading
- Foreign Trade
- Mobile Communication
- Blockchain
- Regulatory Affairs
- Sustainability
- Corporate Citizenship
- Credit
Specialties
- banking
- commercial banking
- investment banking
- wealth management
- credit cards
- capital markets
- equity and fixed income research
- consumer lending
- cash management
- and transaction services
Business Classifications
- B2B
- B2C
About the Role
The Company is seeking a Costco Cardmember Experience Sr. Manager, Senior Vice President to join their team. The successful candidate will be a key leader in the cobrand credit card product management, with a focus on cardmember experience, rewards, retention, and issue resolution. This role is pivotal in driving initiatives to enhance cardmember satisfaction, improve processes, and strengthen controls. The individual will lead the Costco Cardmember Obsession Unit, collaborate with various teams to address cardmember pain points, and act as the primary liaison with the partner for all experience-related matters. A strong background in the credit card industry is preferred, and the role requires a strategic, customer-centric mindset with a proven track record of driving results. Applicants for this role at the company should have a Bachelor's degree and at least 10 years of relevant experience, demonstrating strategic agility, critical thinking, and problem-solving skills. The position demands an individual with exceptional relationship management, communication, and influencing abilities, who can effectively engage with all levels of management in a highly matrixed environment. The role also requires a strong operator with a customer-centric focus, the ability to work in a fast-paced, team-oriented setting, and a high degree of accountability. The candidate should be adept at managing multiple initiatives, have a solid process orientation, and a control mindset, and be able to work unsupervised while adjusting priorities as needed.
Hiring Manager Title
Managing Director and General Manager
Travel Percent
Less than 10%
Functions
- Operations