Heartland Dental is hiring: Dental Office Assistant in Gainesville

Overview

Dental Office Assistant role at Heartland Dental. Join to apply for the Dental Office Assistant position with Heartland Dental.

Heartland Dental believes that exceptional lifetime care for patients requires supporting the business and clinical needs of each supported dental office and fostering a strong team culture. The role supports front office operations as a Business Assistant, contributing to a collaborative environment focused on patient care and continuous learning.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression of the team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verify benefits and explain coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front-loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job-related functions with required HIPAA training; ability to protect PHI and maintain data safeguards

Preferred Experience

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions periodically
• A tuberculosis (TB) test is required for all new hires in dental office positions; arranged during the pre-employment process. Not applicable in the states of Florida and Tennessee where required

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy and share a common goal of delivering high-quality dental care and experiences to communities.