MCI is hiring: Customer Service Openings – Hiring Immediately in Killeen

Customer Service Openings – Hiring Immediately

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

Job Overview: We are looking for Customer Service Agents to join our growing team immediately. In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

Responsibilities:

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Qualifications: All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• A customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Preferred Qualifications:

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government-related work.

Compensation and Benefits: We offer a competitive compensation and benefits package, including paid time off, incentives, health benefits, retirement savings, disability insurance, life insurance, and career growth opportunities.

Diversity and Equality: At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

EEO Statement: MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.