Customer Service Openings – Hiring Immediately Job at MCI in Wichita

Customer Service Openings – Hiring Immediately

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our growing team immediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement.

Key Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Candidate Qualifications

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• A customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government-related work.

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.