Front Office Administrative Assistant Job at Heartland Dental LLC in Springfield

Front Office Administrative Assistant

Spring View Dental Care is looking for a Business Assistant to join our team.

The role supports a collaborative, welcoming, and growth‑oriented office environment. This is a full‑time position: Tuesday–Friday, 8:00 AM–5:00 PM; long weekends. Competitive pay based on experience. Location: 4955 S National Ave, Unit A, Springfield, Missouri 65810.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression.
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records; schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

Experience and Qualifications

• 1+ year of experience in a dental or medical setting; ability to train with no experience required.
• 1+ year of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.
• Experience working in a fast‑paced, customer‑centric environment.
• Strong teamwork, kindness, adaptability, and time‑management skills.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for job functions with regular HIPAA training and data safeguards as required by the role.

Why Heartland Dental

Heartland Dental believes that delivering exceptional patient care starts with hiring and growing team members who support the business and clinical needs of each supported office and foster a strong team culture. As a Business Assistant, you’ll work in an environment that encourages learning, teamwork, and patient‑centred care.

Supporting our front office as a Business Assistant, you’ll be part of a collaborative team where patients come first and continuous learning is encouraged. The successful candidate will be motivated to help the team provide the best patient care to the communities we serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, as part of a nationwide study evaluating large and mid‑sized companies.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop to your full potential.
• Opportunity to be part of a secure company with over 20 years of industry leadership and growth potential.
• Access to on‑demand Daily Pay.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; accommodations may be made where appropriate.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual or in‑person training sessions periodically throughout the year.
• A tuberculosis (TB) test is required for all new hires in dental office positions and must be completed prior to starting employment where applicable.

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy and are united by a common goal: delivering high‑quality dental care and experiences to the communities we serve. Heartland Dental is committed to diversity and inclusion and complies with applicable equal opportunity laws.