Front Office Administrative Assistant Job at Heartland Dental in Kansas City

Overview

Front Office Administrative Assistant role at Heartland Dental. Location details: Hawthorne Square, Kansas City, Missouri 64136. This position supports the front office within a collaborative, fast paced dental team environment.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Collaborate with providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• 1+ years of experience in a dental, customer service or medical setting
• Must be comfortable discussing financials and handling large sums of money with patients
• 1+ years of experience with insurance billing and accounts receivable
• Self-starter, fast-learner, and solution-focused
• Goal-oriented, hard-working demeanor
• Willing to give and receive feedback from peers
• Ability to handle escalated situations and difficult conversations with patients
• Willingness to jump in and help with tasks wherever needed
• Dentrix or other dental software experience
• Experience in fast-paced and customer-centric environments
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required; protect PHI and maintain data safeguards

Why Heartland Dental

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Front Office Administrative Assistant, you’ll work in an environment that encourages learning, teamwork, and putting patients first. Heartland Dental is the nation\'s largest dental support organization, providing non-clinical administrative support services to more than 3,000 doctors across 39 states and DC. Our supported doctors are leaders of their practice and retain clinical autonomy.

Heartland Dental was recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024, among 1.5 million companies in a nationwide study with a 5-star rating for both awards.

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
• Front-loaded education and training to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and growth potential
• Access to on-demand Daily Pay

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions periodically
• TB test required for all new hires in dental office positions (not applicable in FL & TN)

Equal Opportunity Employer: Heartland Dental provides protections of federal, state, and local laws affording equal opportunity in employment.