Dental Front Office Assistant Job at Heartland Dental in Cincinnati

Overview

Afinia Dental Mason is looking for a Dental Front Office Assistant to join our team.

Why Heartland Dental

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership – where patients come first, and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recognized by Newsweek in 2024 for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
• Front loaded education and training, helping you develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience with growth potential
• Access to on-demand Daily Pay

About Afinia Dental Mason

Afinia Dental Mason is part of Heartland Dental’s supported offices. Join a team that thrives on collaboration, communication, and community. Monday - Friday schedule. AR knowledge preferred.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI for job-related functions; regular HIPAA training will be required; protect PHI and maintain data safeguards

Preferred Experience

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation; accommodations may be made for disabilities
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally
• Availability to attend virtual or in-person training sessions
• TB test required for all new hires in dental office positions; not applicable in states FL & TN

About Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support to more than 3,000 supported doctors across 39 states and DC in over 1,800 dental offices. Supported doctors retain clinical autonomy and are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. Heartland Dental is committed to diversity and inclusion and provides equal opportunity in employment.