Temporary WIC Office Assistant Job at Anthony L. Jordan Health Corporation in Ci

Overview

Job Title: WIC Office Assistant

Department: WIC

Reports to: WIC Office Supervisor

FLSA: Non-Exempt

Grade: 5, Union

Job Purpose: To provide the critical link between the Participant and other WIC Personnel as the first point of contact via telephone or in person. Staff will screen WIC applicants for benefits eligibility using the NYS criteria for category, residency, and income. Provide support for scheduling and program explanation.

Responsibilities

• Conducting one’s self in a professional, courteous, and friendly manner.
• Greeting and check in participants, manage flow of people in reception area.
• Providing language interpreting when needed.
• Explaining WIC services, benefits, and policies to participant.
• Screening participants for WIC categorical, residential, and income eligibility.
• Maintaining participant confidentiality and program integrity.
• Documenting eligibility accurately and clearly in computer system (NYWIC).
• Explaining WIC program policy and procedures in accordance with NYS regulations.
• Using WIC policy guidelines in decision making situations.
• Assisting participant with completing eWIC EBT card pin set up and explaining how to use the eWIC card.
• Processing WIC participant transfer requests.
• Respectfully considering the viewpoints and ideas of others and completing other duties as assigned.
• Maintaining an environment that supports improved clinical outcomes by effectively using technology and office resources (NYWIC, ePaces, MEVS, Email, Relias, Teletask, Remedy Force).
• Demonstrating excellent communication skills, critical thinking, adaptability, and prompt regular attendance.
• Attending WIC program training and utilizing online training center.
• Showing basic mathematical knowledge of addition, subtraction, division, and averaging.
• Executing appointment-related tasks, including scheduling appointments via phone/in person, reminder calls, and addressing missed appointments.
• Processing participant complaints to the Bureau of Special Investigations (BSI) as part of maintaining compliance with In-House Policy.
• Answering phone calls and redirecting them when necessary.
• Scanning or inputting appropriate participant documents to NYWIC and sending missed appointment letters.

Qualifications

• Education and Experience Required: High School Diploma and one year of accounting experience preferred. A combination of experience and training sufficient to indicate ability to do the work is the minimum requirement. Computer or business school training highly desirable.
• Licenses and Certifications: None Required.
• Special Skills and Knowledge Required: Proficient arithmetic, writing/communication and interviewing skills. Ability to work well under pressure, multi-task, and handle difficult situations. Keyboard proficiency around 25 wpm. Bilingual language skills in Spanish, Arabic, Burmese, Karen, Nepali, or Somali preferred.
• Evaluation: The evaluation of work performance will be ongoing and conducted by the WIC Program Manager and Office Supervisor. Formal evaluations will be performed as required by the New York State Department of Health, and may be initiated at other times as needed.

Anthony Jordan Health Center reserves the right to revise or change job duties, work sites, and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.