David's Bridal is hiring: Customer Service in Wilkes-Barre

Overview

David’s Bridal is hiring a Customer Service Representative (CSR). The CSR interacts with customers to deliver a friendly, empathetic, and professional Five-Star Customer Service Experience. The CSR reports to the Store Manager and partners with the Operations Supervisor/Manager to support welcome desk, cash wrap, systems, processes, inventory, and daily store routines to ensure an exceptional shopping experience.

Responsibilities

• Welcome all customers with genuine enthusiasm in person, over the phone, and via virtual chats; communicate clearly and adapt style to solve problems and resolve conflicts.
• Use all systems to manage customer flow and deliver Five-Star service.
• Maintain service vows: Be Prepared, Welcoming, Meet Needs, and be There for all customers, completing operational checklists and addressing emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously and contribute to the store achieving Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Explain how alterations can help perfect the dress in partnership with Alterations; promote alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and adhere to the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory procedures: processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support cash wrap processes and transactions with accuracy to ensure customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent or 1–2 years of prior retail experience in apparel, service, or a specialty store environment.

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (critical illness, hospital indemnity, accidental injury)
• 401K program
• Insurance discounts (identity theft, home and auto, mobile)
• Legal benefits (MetLife Hyatt Legal Plans) and Pet Insurance

About David’s Bridal & Diversity

David’s Bridal is committed to Diversity, Equity, and Inclusion and building a workforce that reflects its customers. We encourage applications from all qualified candidates. We offer accommodations in the application process as needed. For accommodation information, contact Human Resources.

Disclaimer: This job description highlights general responsibilities and qualifications. Actual duties may vary. Compensation ranges are stated per location and experience and may be adjusted by David’s Bridal.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Retail