SERVPRO of Saginaw / Bay City is hiring: Night Auditor in Kissimmee

Overview

Join to apply for the Night Auditor role at SERVPRO of Saginaw / Bay City.

Job purpose: Night auditor is responsible for performing close of day procedures for the hotel Front Office and accounting for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports.

Essential Duties

• To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• To produce accurate and timely reports and correctly handle all cash transactions
• To provide relief support to the hotel PBX operator during shift
• To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
• To follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents
• Act as hotel system liaison during night hours
• Perform all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message
• Any and all duties assigned by management

Minimum Requirements

• High school diploma or GED required. College degree preferred
• Must have minimum of two years’ experience working in related field (hospitality preferred)
• Must have proficient knowledge in Microsoft Office
• Experience in high volume establishments
• Technical proficiency (computer applications)
• Previous Customer service experience
• Ideal candidate will have some prior hotel reception/auditor experience
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

Knowledge / Skills / Abilities

• Ability to read, write and speak English (multi-lingual a plus)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Knowledge of leadership techniques
• Solid judgment and ability to resolve conflicts effectively
• Operate effectively in stressful situations
• Ability to multi-task
• Ability to adapt to changing guest needs
• Attention to detail
• Strong organizational and time management discipline
• Understanding of hospitality operating systems
• Able to provide quality customer service and possess the ability to multi-task
• Must have good computer skills and able to perform cash handling procedures. Mature, with good judgment, detailed oriented, friendly and responsible
• Ability to work harmoniously with fellow employees and guests
• Ability to work outdoors including intense or inclement weather conditions
• Abilities (≤3 hours per day) walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
• Ability to frequently (≤4 hours per day) lift up to 30 pounds of weight to chest height