Retail Associate Job at Ross Stores, Inc. in Town of Florida

Overview

Ross Stores, Inc. is a Fortune 500 company with a strong track record of success and growth. Ross is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps access paths clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary, including being register-trained, assisting with merchandise, and answering questions in a polite and knowledgeable manner. Greets Customers consistently.
• Provides prompt responses to Customer inquiries and Service calls; handles issues courteously and with leadership involvement when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store, including sweeping, mopping, dusting, sanitizing high-touch areas, and replenishing supplies.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly guidelines to support presentation standards.
• Understands Loss Prevention policies and merchandise protection standards.
• Demonstrates integrity and protects confidential information, cash, and merchandise.
• Follows MOS policies, processes disposals as approved by Store Leadership.
• Follows cash, check, charge, and refund procedures with accuracy and awareness.
• Demonstrates urgency to perform duties and maximize productivity while following Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Standing, walking, and moving around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require lifting more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities and is not an exhaustive listing. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, or any other protected category.